In a world of automated service, and particularly during a pandemic when companies are stretched to the limit – people who finally get people on the phone are really lucky. Human connection is perhaps the most critical component of providing good customer service. But...
Wouldn’t it be nice to be able to anticipate problems before they happen? To have a kind of sixth sense warning you of situations that could cause you financial hardship or wasted hours so that you could head them off at the pass? We’re not fortune tellers, but...
Employees can occasionally procrastinate. Unfortunate, but true. The agents employed by a quality answering service simply do not have that luxury. In fact, the most important thing to remember if you are considering hiring an answering service, is that the team is...
Call forwarding solutions allow businesses to utilize their established phone number when working with a telephone answering service. Call forwarding is achieved with a unique toll-free number assigned to you by your answering service, and a designated forwarding code...
With COVID-19 causing abrupt shutdowns nationwide, companies in the service industry must quickly adapt to provide quick onboarding in emergencies. Focus recently received a call from an HVAC company serving parts of South Carolina and Georgia since 1999. Their...
Our client of less than a year grabbed my hand and shook it, “I had two people call out yesterday and if we hadn’t had you, I don’t know what we would have done!”, he went on, “I hired you because I’d heard great things about your after-hours answering service and I...
Some people work from home full-time, and that’s simply part of their job description. Like any workplace routine – being in the house, not a cubicle, is second nature to them. By now, they’ve created distinct processes for shutting out the everyday normalcy of being...
By Donna West, President, Focus Answering Service I am an avid backyard bird watcher. In the garden surrounding my deck there are several feeders, serving up a feast for different kinds of birds, served in the way they prefer to be served. A tall tube provides Niger...
The country remains on high alert as coronavirus-related headlines dominate the newsfeed. There are currently more than 40 confirmed cases of the respiratory disease known as coronavirus (COVID-19) in the United States. While the potential public health threat posed...
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human connection is the most important characteristic customers look for, according to a survey conducted by...