KEEP YOUR ON-CALL LINES STRAIGHT
Plumbing, mechanical engineers/HVAC, electrical contractors, construction, and more; service companies often have multiple phone numbers for their on-call contractors. This is where an electrical contractor answering service can come in and help.
Don’t trust your maintenance to any fly-by-night on-call electrical contractor answering service.
If a plumber is mistakenly contacted in the wee hours of the morning when an electrician is needed, anger and frustration are guaranteed – and that may be the least of your worries.
Focus’ maintenance answering services eliminate mistakes while ensuring faster, more cost-effective solutions and better representation for your company.
- Calls are answered by caring, knowledgeable agents who reassure customers that help is on the way.
- You determine what constitutes an emergency. Calls that fit established criteria are escalated. Those that do not are forwarded to your office for the next business day.
- On-call contractors receive complete, accurate information via text, email, or telephone.
- Your on-call list can be changed swiftly, simply, and any time from a smartphone or computer!
MAINTAIN YOUR MAINTENANCE COMPANY’S REPUTATION
Missing a phone call from a prospective new client or a loyal customer with a substantial problem can be disastrous for a contractor.
That’s why an answering service for contractors is indispensable. With skilled operators available round the clock, you can ensure that no call goes unanswered. Whether it’s a new client looking for a quote or an existing customer with a pressing issue, the answering service acts as a reliable extension of your business, capturing important details, forwarding urgent calls, and providing exceptional customer service.
Don’t risk missing out on opportunities or leaving customers dissatisfied—let the professionals handle your calls efficiently and effectively. Choose Focus as your on-call answering service, and never lose another client to voicemail.