Answering Service for Contractors

KEEP YOUR ON-CALL LINES STRAIGHT

Plumbing, mechanical engineers/HVAC, electrical contractors, construction, and more; service companies often have multiple phone numbers for their on-call contractors.

Don’t trust your maintenance to any fly-by-night on-call electrical contractor answering service.

If a plumber is mistakenly contacted in the wee hours of the morning when an electrician is needed, anger and frustration are guaranteed – and that may be the least of your worries.

Focus’ maintenance answering services eliminate mistakes while ensuring faster, more cost-effective solutions and better representation for your company.

• Calls are answered by caring, knowledgeable agents who reassure customers that help is on the way.
• You determine what constitutes an emergency. Calls that fit established criteria are escalated. Those that do not are forwarded to your office for the next business day.
• On-call contractors receive complete, accurate information via text, email, or telephone.
• Your on-call list can be changed swiftly, simply, and any time from a smartphone or computer!