KEEP YOUR ON-CALL LINES STRAIGHT
Don’t trust your maintenance to any fly-by-night on-call answering service.
If a plumber is mistakenly contacted in the wee hours of the morning when an electrician is needed, anger and frustration are guaranteed – and that may be the least of your worries.
Focus’ maintenance answering services eliminate mistakes while ensuring faster, more cost-effective solutions and better representation for your company.
- Calls are answered by caring, knowledgeable agents who reassure customers that help is on the way.
- You determine what constitutes an emergency. Calls that fit established criteria are escalated. Those that do not are forwarded to your office for the next business day.
- On-call contractors receive complete, accurate information via text, email, or telephone.
- Your on-call list can be changed swiftly, simply, and any time from a smartphone or computer!
MAINTAIN YOUR MAINTENANCE COMPANY’S REPUTATION
Missing a phone call from a prospective new client or a loyal customer with a substantial problem can be disastrous for a contractor.
Choose Focus as your on-call answering service, and never lose another client to voicemail.