Franchise Answering Service

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franchise answering service

Focus is a franchise answering service that delivers a consistent, professional experience for your customers across locations, protecting your brand in the process.

As a franchise owner or manager, you may have grown accustomed to keeping a lot of balls in the air simultaneously. You keep tabs on your team, care for customers, respond to queries, and deal with problems whenever they arise. It’s a dizzying responsibility, but you cannot afford to be frazzled when the phone rings. Your customers expect a certain level of professionalism and courtesy along each step of their journey.

Focus’ knowledgeable, compassionate agents can answer your phones, freeing up resources and allowing you to rededicate time to your franchise’s main purpose.

With our franchise answering service your callers will receive stellar, uniform service, no matter where or when they call.

Focus handles all kinds of calls for franchises:

  • Overflow
  • After hours
  • 24/7 customer service
  • On-demand


Focus Answering Service’s turnkey solutions allow you to take care of your customers even after everyone has gone home for the evening.

Working from natural paraphrased scripting developed with your specific insights, our after-hours and 24-7 agents will treat your customers as though they were our own, providing you with peace of mind that your reputation is in good hands.

Never miss a call or opportunity to impress:

  • Detailed messages are taken for non-urgent calls and forwarded to the office for you to address the following day.
  • Emergency calls are sent through to your on-call personnel.

Additionally, when you access our online portal you can streamline communication throughout your franchise, while keeping your team – and ours – accountable:

  • Access call logs
  • Read and review messages
  • Add important messages and notes
  • And so much more!