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How Do You Answer the Phone Professionally?

How Do You Answer the Phone Professionally?

Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...

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Why Specialization in Business is the Secret to Your Success

Why Specialization in Business is the Secret to Your Success

No one can do what you do quite the way you do it. Being a Jack of All Trades may seem attractive at first, particularly for business owners and entrepreneurs who want to cast a wide net. But trying to do it all often means you never do anything optimally. Sure,...

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Ring in the New Year with These 4 Customer Service Resolutions

Ring in the New Year with These 4 Customer Service Resolutions

Ready to hit the ground running at midnight on Jan. 1? Trick question. (You should be on the ground, running, as we speak.) Providing quality customer service has never been easy – and it’s not going to get any easier in 2023. But by making some simple customer...

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4 Great Tips for Franchises to Avoid Seasonal Overflow

4 Great Tips for Franchises to Avoid Seasonal Overflow

Ho Ho… hold on. No, you didn’t miss anything. Yes, you did just buy a pricey Halloween costume and watch the Great Pumpkin the other night. But that doesn’t change the fact that the next holiday season kicks off in just a few days. In fact, for many franchises, the...

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Why Home Service Businesses Need an Answering Service

Why Home Service Businesses Need an Answering Service

From house cleaning to gardening to painting and appliance repair, home service businesses make their living by making living a bit easier for the rest of us. No one who works a 9 to 5 wants to come home to a litany of home improvements that have been put on the...

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