Blog

Don’t Drop the Ball on Customer Service in 2022

Don’t Drop the Ball on Customer Service in 2022

Have you heard how customers are going to want to be treated in 2022? Surprise, surprise – the exact same way they wanted (and hopefully were) treated all year long. The ways we do business may change throughout the years, but one thing remains relatively constant:...

read more
Heed the Call of Your Community this Small Business Saturday

Heed the Call of Your Community this Small Business Saturday

Small businesses do big things every day. Focus is one of them. And we’ve been honored to have contributed to the longevity of so many others. It’s interesting that in the hustle and bustle of our very big job (focusing on our many clients’ phone lines so that they...

read more
How to Make the 80/20 Rule Work for You 100 Percent of the Time

How to Make the 80/20 Rule Work for You 100 Percent of the Time

The Pareto Principle states that – for many outcomes – roughly 80% of consequences come from 20% of causes. Other names for this principle include “The Law of the Vital Few,” or “The Principle of Factor Sparsity.” Most business owners recognize it as the 80/20 Rule,...

read more