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How to Make the 80/20 Rule Work for You 100 Percent of the Time

How to Make the 80/20 Rule Work for You 100 Percent of the Time

The Pareto Principle states that – for many outcomes – roughly 80% of consequences come from 20% of causes. Other names for this principle include “The Law of the Vital Few,” or “The Principle of Factor Sparsity.” Most business owners recognize it as the 80/20 Rule,...

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How Much Does an Answering Service Cost?

How Much Does an Answering Service Cost?

How much does an answering service cost? We hear this question quite a bit. The answer is not quite so simple, however – and that’s not because it’s so outlandishly expensive that no one wants to say so out loud. But as with most professional services, the price...

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How to Improve Customer Service? 3 Tips from the Experts

How to Improve Customer Service? 3 Tips from the Experts

More than 90 percent of consumers say customer service is the key to continuing a relationship with a vendor. Taking steps now to improve customer service can keep your clients from moving on (and marring your reputation along the way). Start with these three steps:...

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