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How Much Does an Answering Service Cost?

How Much Does an Answering Service Cost?

How much does an answering service cost? We hear this question quite a bit. The answer is not quite so simple, however – and that’s not because it’s so outlandishly expensive that no one wants to say so out loud. But as with most professional services, the price...

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How to Improve Customer Service? 3 Tips from the Experts

How to Improve Customer Service? 3 Tips from the Experts

More than 90 percent of consumers say customer service is the key to continuing a relationship with a vendor. Taking steps now to improve customer service can keep your clients from moving on (and marring your reputation along the way). Start with these three steps:...

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3 Quick Ways to Reduce Your Monthly Answering Service Bill

3 Quick Ways to Reduce Your Monthly Answering Service Bill

It takes money to make money, right? Isn’t that the old saying? The trick, though, is striking the perfect balance so that after all of the bills are paid – you still come out a bit ahead at the end of the month. One of the most frequent questions we hear is how...

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How To Build Customer Loyalty Using A Phone Answering Service

How To Build Customer Loyalty Using A Phone Answering Service

Dogs are loyal. Unconditionally. Leave for two weeks, and they’ll still be waiting at the top of the stairs, wagging their tails when you walk through the front door. Clients? Who pay you money for a service or a good? They’re a slightly more finicky breed. Without a...

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What STIR/SHAKEN Means for You and Your Answering Service

What STIR/SHAKEN Means for You and Your Answering Service

We’ve been hearing a lot about STIR/SHAKEN in the news lately. Most of us are probably thinking, “Yay! It’s about time!” But what IS STIR/SHAKEN? STIR/SHAKEN is the name for guidelines meant to stop robocalls. In fact, those of you with cell phones or landlines that...

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