Being an answering service agent involves far more than just answering calls. The role requires a combination of communication skills, emotional intelligence, and technical know-how. While rewarding, the job is not without its challenges. Recognizing them is the first...
You may know the ABCs of your industry, but are you aware of the three Ps of telephone etiquette? When it comes to customer service, the way you handle your phone calls can significantly influence client perceptions and business outcomes. Embracing the three Ps of...
The question of whether to forward calls to maintenance personnel after hours is a common dilemma in property management. Direct contact may seem like the most straightforward approach in handling urgent issues, but it presents several challenges impacting both staff...
In an era of rapid technological advancement, automated customer service systems are becoming the ever-present “norm” across various industries. While these systems offer efficiency and cost-effectiveness, they often lack the personal touch that customers deeply...
Your Internet search led you here. Yet you can’t help but wonder: “Who needs an answering service?” The short answer? Almost every business, regardless of size or industry. Remember: communication is key to a company’s success. While hiring an answering service might...
In the landscape of modern business communications, where efficiency and personal connection are paramount, the question often arises: Is voicemail obsolete? Floppy discs are obsolete (but fun!) Boom boxes, though retro-cool, are generally obsolete. But voicemail...
In 2024, alone, we’ve witnessed ravaging fires in the West, debilitating Northeastern snowstorms in April, tornado devastation in the Midwest, harsh rains, hailstorms, and so much more. Natural disasters can strike at any moment, leaving destruction in their wake and...
Have you ever called a business and been greeted so warmly that it just made the rest of the day better? That's the power of a professional answering service. That’s the power of a person. Outsourcing your calls to a professional ensures that every interaction...
Ever walk into a clinic, a car shop, or a hair salon and come up against a receptionist seated behind the desk doing anything and everything but paying attention to you? It's even more frustrating when you're at home, calling in, and experiencing the same lack of...
An answering service can be an invaluable tool for your business. But they’re not infallible. Then again, what – or who – is? Challenges sometimes arise, and those unfamiliar with the ins and outs of our industry may perceive various disadvantages of working with an...