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ATSI Awards Gold Call Center Re-Certification

ATSI Awards Gold Call Center Re-Certification

(Eldersburg, MD April 9, 2022) – Association of Teleservices International (ATSI) is pleased to announce that Focus Answering Service has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004. The Certification...

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4 Reasons Your Clients Hate Voicemail and Automated Systems

4 Reasons Your Clients Hate Voicemail and Automated Systems

Don’t get us wrong – voicemail has its place. Like the microwave, the DVR, and that little clip that holds the bread bag together – it’s a revolutionary invention that made day-to-day life so much more convenient. And in business, it’s an important tool that allows...

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What Are Your Business’s Telephone Messages Worth?

What Are Your Business’s Telephone Messages Worth?

We all receive a lot of messages every day, some more important than others. Think about that sweet message from a child who just wants to say goodnight to Daddy. Or the urgent message from a young wife who has just gone into labor. Can you really put a value on those...

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3 Reasons Small Business Answering Services are a Wise Investment

3 Reasons Small Business Answering Services are a Wise Investment

Are you currently weighing the costs of outsourcing your business’s phone needs? It’s understandable. But consider this – if your small business answering service’s efforts were strictly relegated to making sure your calls don’t reach voicemail – they would still be...

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