WE WROTE THE BOOK ON ANSWERING SERVICE PROTOCOL
For more than 30 years, our concepts have trained an entire industry.
Shortly after opening our doors in 1987, the Focus Telecommunications team created a comprehensive instruction manual for office answering services.
Years later, we adapted that manual into three training videos for agents, supervisors, and customer service representatives. They were filmed on-site at Focus’ headquarters in Eldersburg, featuring our hardworking employees and agents.
Now distributed by SNUG (Startel National Users Group), they are considered the industry standard for office answering services.
Our Pledge To You
Every day of the week, every hour of the day, Focus provides custom solutions to property managers and the contractors who work with them.
We are committed to maintaining the highest possible standards of service. Your callers will never receive a busy signal, and our agents remain on the line until every call is completed.
WE PROMISE TO:
- Protect your reputation
- Build your business
- Treat your callers with respect
- Challenge our agents to meet your high expectations
- Represent your company intelligently and accurately!
The Focus Family Plan
Focus Answering Service has been a family-owned and operated business for 31 years. Three generations have protected our customers and our reputation.
The Focus Family deeply values the service and contributions of our military. Owners Tom and Jim Reandeau both served in the Air Force following in the footsteps of their father and grandfather.
Additionally, our management staff has been with us for decades, having risen through the ranks, and our supervisors know and believe in our clients and our philosophy.