Level 1 Customer Support

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Let our local answering service help you with:  

  • How-To Questions and General Guidance: We can help answer simple questions regarding your website, services, and other general information such as hours of operation, driving directions, warranty info, and so much more.
  • Product problems and troubleshooting: Sometimes all your customers need is help brainstorming possible solutions to simple concerns. We will walk your customers step-by-step through troubleshooting procedures, and attempt to shine a light on solutions they hadn’t considered before.
  • Account management: Lost passwords? Subscription preferences? Updates to credit card information? We’ve got you – and your customers – covered.
  • Escalation: In the event our team cannot answer a customer query or solve an issue, calls will be quickly transferred to your Level 2 support personnel, along with detailed notes.

Focus provides Level 1 customer support, providing your customers with a first point of contact for simple service requests, a stellar first impression of your brand, and ultimately reducing your costs for on-site Level 2 and Level 3 team members.

Our friendly, knowledgeable agents get to know your business and industry inside and out, and thanks to natural, paraphrased scripting developed with your insight, your clients will never know it’s not you on the other end of the line.

Level Up Your Customer Service

Focus provides Level 1 customer support services 24 hours a day, 7 days a week.

You set the tone and let our 24-hour answering service handle the rest:

  • Clients are greeted based on your specifications.
  • Messages are delivered in the method of your choosing: text, email, cell phone, and more.
  • Escalation is based solely on your practices and protocols.
  • Callers will never be sent to voicemail or placed on hold so we can answer a different call.

Your complete satisfaction – and your customers’ – is our primary goal. Call Focus today to schedule a consultation.