Professional Phone Answering Services

Including text, email, and more for property managers

We Speak "Property Management"

Get the right message to the right person at the right time.

Beat Competitors to the Punch

Respond to leads before your rivals know what hit them.


We offer professional answering services to a wide variety of industries.

As a property manager, you know recovering from a phone call and returning to the task at hand can take precious minutes – or even hours – out of your workday.

Competition is fierce. You can’t afford to lose even one lead to a missed or ignored call. Your dilemma: time is at a premium, your employees have important work to do, and hiring additional staff is not cost-effective.

Focus Answering Service’s customized professional answering service solutions can free up your company’s resources. Our professional answering service focuses on your callers so you can focus on your business.

Call (800)886-6696 or fill out the form below to get a free quote!

Why Property Managers Hire Call Centers

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Professional Phone Answering Service


Phone Answering Service

Do you get the same questions over and over again? Our professional answering service agents don’t just take messages – they give out information, too! We can fax or email, and forward any follow-up forms directly to your callers. Focus offers good listeners with friendly voices, quick and knowledgeable service, and the freedom to run your company.

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SMS Solutions

Aside from our telephone answering service, why not save time and money while reaching customers using their preferred mode of communication? Using Focus’ SMS solutions, your customers can text their messages to you, utilizing your business’s existing landlines.

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Order Taking & Processing

Never miss another sale to voicemail. Whether using our company’s software or accessing your website portal, Focus provides safe, secure transactions facilitated by savvy agents with the ability to gently upsell.

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Help Desk

Callers with questions and concerns want to speak to a person – immediately. Focus Answering Service provides around-the-clock help desk solutions for multiple industries, including yours.

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Temporary Phone Answering Services

Your phones are your lifeline to current and new business. You need help! You don’t have to be a current Focus Answering Service client to receive our help. Contact us today to learn more about our temporary telephone answering services.

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Administrative Support Services

Administrative support services from Focus Answering Service allow time-strapped business owners to reclaim some critical man-hours while saving money and eliminating frustration in the process.

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Focus Professional Answering Service has been family owned and operated for more than three decades. Our agents have experience and longevity. Scripting is crafted using key phrases and bullet points, so conversations never sound forced or unnatural.

All calls are answered in real time by a compassionate and knowledgeable team member, resulting in:


  • Fewer mistakes
  • Lower costs
  • Faster service
  • Better representation

Years In Business

Service Awards Received


Employees With Us Over 5 Years

The Value of the Messages We Take…Priceless



“When I first arrived at the property 18 years ago, I had to find good vendors and contractors. It’s so important because everyone plays a big part.

Everyone needs to understand that they are part of our team. If someone drops the ball, it creates a problem for all of us. Everyone from the cleaning staff to the answering service – what is important is the experience we give our residents. Every single person plays a part in that customer’s experience.

Residents will now call us and say, ‘Thank you for handling it and thank you for doing a good job’.

That is why it is so important to have a good answering service! And that is why we are so grateful to have Focus.”

Karen H.

Why Property Managers Should Use An Answering Service


Our free guide, “11 Reasons Why Property Managers Should Use An Answering Service” reveals 11 different ways a telephone answering service has proven to be an invaluable resource for property managers across the country, complete with case studies from our own company that illustrate the “power of a person.”


Focus is the only professional answering service in Maryland to be awarded a 24/7 Gold Site Certification. That means we are operational 99.99% of the time, and always here for you.

You can count on Focus to:

  • Protect your reputation
  • Build your business
  • Treat all callers with respect
  • Challenge our agents to meet your highest standards


Latest Posts

Heed the Call of Your Community this Small Business Saturday

Heed the Call of Your Community this Small Business Saturday

Small businesses do big things every day. Focus is one of them. And we’ve been honored to have contributed to the longevity of so many others. It’s interesting that in the hustle and bustle of our very big job (focusing on our many clients’ phone lines so that they...