SAY ‘GOODBYE’ TO WASTED TIME
We offer professional answering services to property managers, contractors, and related industries.
You know recovering from a phone call and returning to the task at hand can take precious minutes – or even hours – out of your workday.
Say ‘Hello’ to Growth & Efficiency
Competition is fierce. You can’t afford to lose even one lead to a missed or ignored call. Your dilemma: time is at a premium, your employees have important work to do, and hiring additional staff is not cost-effective.
Call (800)886-6696 or fill out the form below to get a free quote!
Professional Phone Answering Service
Phone Answering Service
You get the same questions over and over again. We get it. Let us handle those for you! Our extensive in-house training system makes us a seamless extension of your team. Our professional answering service agents don’t just take messages – we give out information, too! We can fax, email, and forward any follow-up forms directly to your callers. Focus offers good listeners with friendly voices, quick and knowledgeable service, and the freedom to run your company.
Order Taking & Processing
Never miss another sale to voicemail. Whether using our company’s software or accessing your website portal, Focus provides safe, secure transactions facilitated by savvy agents with the ability to gently upsell.
Temporary Phone Answering Services
Your phones are your lifeline to current and new business. You need help! You don’t have to be a current Focus Answering Service client to receive our help. Contact us today to learn more about our temporary telephone answering services.
Administrative Support Services
Administrative support services from Focus Answering Service allow time-strapped business owners to reclaim some critical man-hours while saving money and eliminating frustration in the process.
SAY ‘HELLO’ TO A NEW WAY OF WINNING TRUST
Focus Professional Answering Service has been family owned and operated for more than three decades. Our agents have experience and unheard-of longevity. Scripting is crafted using key phrases and bullet points, so conversations never sound forced or unnatural.
All calls are answered in real time by a compassionate and knowledgeable team member, resulting in:
- Fewer mistakes
- Lower costs
- Faster service
- Better representation
Years In Business
Service Awards Received
Employees With Us Over 5 Years
The Value of the Messages We Take…Priceless
WHAT OUR CLIENTS HAVE TO SAY ABOUT US
“When I first arrived at the property 18 years ago, I had to find good vendors and contractors. It’s so important because everyone plays a big part.
Everyone needs to understand that they are part of our team. If someone drops the ball, it creates a problem for all of us. Everyone from the cleaning staff to the answering service – what is important is the experience we give our residents. Every single person plays a part in that customer’s experience.
Residents will now call us and say, ‘Thank you for handling it and thank you for doing a good job’.
That is why it is so important to have a good answering service! And that is why we are so grateful to have Focus.”
Why Property Managers Should Use An Answering Service
Our free guide, “11 Reasons Why Property Managers Should Use An Answering Service” reveals 11 different ways a telephone answering service has proven to be an invaluable resource for property managers across the country, complete with case studies from our own company that illustrate the “power of a person.”
CERTIFIED AND DEPENDABLE!
Focus is the only professional answering service in Maryland to be awarded a 24/7 Gold Site Certification. That means we are operational 99.99% of the time, and always here for you.
You can count on Focus to:
- Protect your reputation
- Build your business
- Treat all callers with respect
- Challenge our agents to meet your highest standards
ASK US ABOUT A FREE WEEK TRIAL!
Summer had its own set of property management tasks. But the days are getting shorter, and it won’t be long before the weather gets a little crisper. Autumn is approaching once again. Here are just three important property management tasks to tend to before the...
We all tend to trip over our own feet from time to time. Even the most meticulous among us can be blinded by the light of our goals, and entrepreneurs and business owners are no exception. Frequently, the best thing we can do is get out of our way and let someone else...
STOP. If you’re thinking of hiring a telephone answering service, don’t take another step until you’ve read this blog in its entirety. Put down that phone (but just for a few minutes – we promise.) Okay, then. The very first step you must take before hiring an...