Donna West learned how to fold the American flag before she ever attended kindergarten. Her father erected a flagpole in the family’s backyard upon returning from the Second World War – where he, along with West’s uncle, had been a POW in Germany. Every morning, West...
Quality local answering services are an asset to businesses because, over time, they can get to know your customers as people – not just names and numbers on a page or monitor. For repeat callers, your answering service can log certain information, like name, phone...
Hiring a professional answering service? There are a lot of options out there. A quick Google search yields approximately 154… million. So, you’ve got your work cut out for you. Honestly, hiring an answering service – while nuanced – is similar to seeking the help of...
As a property manager, you simply must keep up with the latest customer service trends. They may just be as essential a tool for you as brick and mortar. When you are hoping to fill vacancies, the age of your residents is likely a low-level concern, compared to simply...
How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much you would like to. This is why a virtual assistant can come in handy. A virtual assistant can relieve you of...
Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others? He or she may have been gesturing with their hands or smiling broadly. Their eyes were twinkling. They were clearly engaged in...
A few months back, property managers had to make immediate and significant changes to the way they did business and engaged with residents. Safety procedures were augmented, remote working was instituted for appropriate staff members, and the term “emergency” expanded...
Focus Answering Service Again Earns Top Honors from ATSI Focus Answering Service, headquartered in Eldersburg, Md., was recently honored with the Association of TeleServices International (ATSI) 2020 Award of Excellence. This is Focus’ 15th year receiving the ATSI...
Focus Telecommunications celebrated its anniversary in April. To recognize the occasion, we decided to send packages of wildflower seeds to our employees to thank them for “helping us to grow.” Two Property Management Expos were also on the schedule for the coming...
Meetings get a bad rap. Lots of complaining about some people droning on and others not contributing. Lots of parroting about how boring they are. Let’s take an honest look at how important scheduled video meetings are – especially now. Most of us are currently off...