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A Virtual Assistant Can Efficiently Direct Calls for Superior Customer Service

Customer Service

September 14, 2020

How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much you would like to. This is why a virtual assistant can come in handy.

A virtual assistant can relieve you of that all-too-real customer service guilt, providing customized attention to each and every call that comes through the gate, while helping you to simultaneously streamline your response and free up resources that can be dedicated to immediate needs.

Here are three important ways a virtual assistant can help:

  1. Accuracy and care: Meticulous attention to detail is a hallmark of an exemplary virtual assistant and the key to providing stellar customer service to your residents. Your local answering service will collect complete, detailed information during each call. Messages are then thoroughly reviewed to ensure they meet criteria and protocols established by your business, and that they are free of errors before being relayed to your on-call personnel via phone, email, or text message.
  2. Customization: From scheduling appointments to responding to emails, following up on late payments, managing your calendar, and more – your after-hours answering assistant can weigh in on areas in immediate need of attention. Whether handling all calls from the word “go,” or simply pitching in to provide relief, 24-hour answering service solutions can be tailored – and scaled – to a property manager’s unique demands.
  3. Dexterity: If you are a property manager, chances are you oversee a number of different specialists, vendors, and contractors who are charged with delivering prompt, professional service to your residents. Everyone on this list is responsible for various repairs, reviews, and examinations at various times. It is a virtual assistant’s duty to ensure that the proper help is on the way

Focus Answering Service has been improving customer service for property managers since 1986. As a 24-hour answering service, we understand the industry inside and out. We can provide the assistance you need to eliminate errors and confusion and eliminate unnecessary vacancies. Call 800-886-6696 to learn more and ask about our free one-week trial.