Pop quiz: What do Taco Bell, Jersey Mike's, and Dunkin Donuts all have in common? If you answered cholesterol – well… we’re not going to tell you you’re wrong. But they’re also three of the fastest-growing franchises in the country today. Obviously, this trio of...
Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...
No one can do what you do quite the way you do it. Being a Jack of All Trades may seem attractive at first, particularly for business owners and entrepreneurs who want to cast a wide net. But trying to do it all often means you never do anything optimally. Sure,...
Ready to hit the ground running at midnight on Jan. 1? Trick question. (You should be on the ground, running, as we speak.) Providing quality customer service has never been easy – and it’s not going to get any easier in 2023. But by making some simple customer...
Just like snowflakes, no two residents are exactly alike. But all of them share common wants and needs. So, make a list – and check it twice. Then get to work delivering the goods this holiday season so you’ll have a happy, prosperous, and ‘No Vacancy’ New Year. Here...
It’s almost that time again. That marshmallow world time of year. And for business owners, that frequently means it’s also time for the overflow avalanche to commence. We’ve mentioned it so many times before but outsourcing your calls to a professional answering...
Ring-ring-ring. Hear that? No, it’s not the Salvation Army, but the sound of phones ringing off the hook for holiday home repairs. Ah, yes. As Thanksgiving rolls around it’s an all-too-familiar sound. And on the other end? Ovens that don’t heat, garbage disposals that...
Ho Ho… hold on. No, you didn’t miss anything. Yes, you did just buy a pricey Halloween costume and watch the Great Pumpkin the other night. But that doesn’t change the fact that the next holiday season kicks off in just a few days. In fact, for many franchises, the...
From house cleaning to gardening to painting and appliance repair, home service businesses make their living by making living a bit easier for the rest of us. No one who works a 9 to 5 wants to come home to a litany of home improvements that have been put on the...
You want to build a better business, but operating capital is hard to come by – and investing in an unknown is a dicey proposition. How can you be sure you’re making an informed choice? We’ve been there. Our suggestion: arm yourself with information. Here are just...