Ring-ring-ring. Hear that? No, it’s not the Salvation Army, but the sound of phones ringing off the hook for holiday home repairs.
Ah, yes. As Thanksgiving rolls around it’s an all-too-familiar sound. And on the other end? Ovens that don’t heat, garbage disposals that don’t grind, and deserts defrosting in broken freezers faster than you can say “Gobble gobble.”
If you’re a handyman – a Mr. Fix-It, or a Mr. Appliance, or a similar home services company that specializes in getting things back on track before your customers’ company arrives – well, we don’t need to tell you, but this is one of your busiest times of the year. And possibly favorite? Maybe your callers aren’t too keen on their home appliance turkeys, but it’s likely music to your ears – and money in your wallet. That is if you can manage to cover all of your calls in an orderly fashion and keep prospects from landing in the no-man’s-land of voicemail.
Great news! Just like you’re the answer to some haggard homeowner’s Hail Mary pass, a top-notch virtual assistant can be a winning solution to your seasonal uptick in calls.
We’ve spoken at length about the many ways a telephone answering service makes life easier for professionals in the home services industry, but just like Thanksgiving, itself, there’s always something left over to discuss.
Consider the many ways a virtual assistant boosts your reputation as a home services company:
- Solutions tailored to fit your needs: When you outsource administrative tasks to a virtual assistant, you’re the boss. Whether you need emails answered, appointments scheduled, follow-up calls for billing, or good, old-fashioned phone coverage – your answering service is on the job. If all you need is some backup to relieve the holiday havoc, no problem! After all, if it ain’t broke – don’t fix it.
- Attention to detail: If your team repeatedly hooked the ice maker up to the washing machine or attached the kitchen faucet to the shower head, chances are you wouldn’t have too many calls to worry about. Meticulous attention to detail and the accuracy that it yields are the keys to success. It’s no different with a virtual assistant. Our job is to gather the right information at the right time and deliver it to the right people. That means each message is complete, detailed, and error-free before it reaches your inbox, smartphone, or desk.
- Optimized organization: If you are the owner of a larger home services company, you probably oversee several professionals like yourself who are responsible for delivering prompt, professional service to your customers, each with his or her own busy schedule. Your virtual receptionist can help to manage these multiple to-do lists and ensure that everyone is where they need to be at the right time.
Focus Answering Service can help your home services business make a great impression with customers this holiday season, whether it’s the first, second, or 50th time they’ve called. We understand your industry inside and out and have been improving customer service for customers for decades. Call 1-800-886-6696 to chat with one of our agents and learn more.