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3 Ways Outsourcing Your Calls Can Help You Chill Out During the Holiday Rush

Phone Answering

November 21, 2022

It’s almost that time again. That marshmallow world time of year. And for business owners, that frequently means it’s also time for the overflow avalanche to commence.

We’ve mentioned it so many times before but outsourcing your calls to a professional answering service team is, by far, the best path toward satisfied customers – and a silent night for you.

Whether you’re swamped, shorthanded, away from the office, out for a bite, on another call, on three other calls, putting out a logistical fire (or 15), putting out a real fire (we hope not), or even just running to grab a last-minute gift – taking advantage of a team like Focus takes the pressure off of you when you need it most.

Here are three ways outsourcing your calls can help:

  1. Festive call forwarding: With a professional answering service on your side, you can navigate the holiday rush with grace and poise. Call forwarding solutions can make it possible – ensuring that all calls are answered on your schedule, practically eliminating missed calls and phone tag, and significantly reducing your reliance on (and your callers’ frustration with) voicemail. Choose from options that direct all calls to your answering service (typically used after hours) or transfer at scheduled times, after a predetermined number of rings, or when your lines are busy. You can also opt for manual call forwarding, allowing your on-site staff to determine which calls to answer in-house, and which to transfer.
  2. Fewer elves to pay: Good help is hard to come by, and that may be doubly true during the holidays. Why put yourself through the paces – advertising, interviewing, onboarding, and paying hand over fist – for assistance that may disappear in a few months? Cutting down on the number of on-site receptionists at your business could potentially save you thousands in payroll and overhead while spending slightly more on outsourcing your calls can yield a phenomenal Return on Investment in the new year. Speaking of which…
  3. No buyer’s remorse: The holidays are hectic enough without needing to worry about racking up piles of confusing invoices. When outsourcing your calls to a professional answering service like Focus, you can rest assured that your service will be cost-effective, efficient, and streamlined. While every client is different – packages are custom-tailored to fit your specific and unique needs – the peace of mind that outsourcing delivers is priceless. Agents are trained in the ins and outs of your industry, ensuring that they can provide optimal customer service for your callers. But most importantly, your answering service is only compensated when they are actively working on your behalf, no matter how many bells & whistles you decide on.

Focus Answering Service is standing by this holiday season. Call us at 1-800-886-6696 to learn more and don’t forget to ask about our free trial.