Few employers in any industry – let alone property management – embrace the hiring process with open arms. It’s a necessary evil. A long, arduous, time and money-consuming ordeal. And there is no guarantee that the new employee you welcome into the fold is going to be...
Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and beyond. There are the people who live at these properties, and their demands for...
Property managers continuously struggle with balancing the needs of their residents with their own interoffice demands. A quality telephone answering service can help to eliminate redundancy and improve efficiency, while keeping property management costs down. Here...
Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. And let's face it, everyone wants to stop robocalls. Recent studies have shown that one out of four people cannot tell the difference between a...
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager and helps it grow and thrive. Here are just four ways these talented professionals...
Property management is a tricky industry and one where improving productivity is vital. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. And every missed call and...
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone book it promoted. And yet any answering service worth its salt knows that, sometimes, the key to...
On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in a snap, the caller had left food cooking on the stove while he ran out to the local 7-11 to pick up a missing ingredient....
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time. Because both parties expect the relationship to be successful, it almost always will be. Nearly every property management company we...
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far from an exaggeration. Your residents depend on a swift, streamlined, and well-staffed means of keeping in...