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How the Best Answering Services Eliminate On-Call Confusion

Property Management

January 31, 2020

Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and beyond. There are the people who live at these properties, and their demands for instant service – whether they have a clogged toilet or a jammed disposal. And then there is the on-call team – your on-call team – the people responsible for righting any wrongs in an orderly and timely fashion.

With so many irons in the fire (maybe quite literally sometimes), the best property managers frequently turn to a telephone answering service for help to keep schedules organized and eliminate on-call confusion.

This is how it’s done:

  • Consummate screening: Every single property management request should be screened by knowledgeable agents who are trained to “make the call” between emergency and non-emergency response.
  • Exemplary dispatching: A quality call center will ensure complete and detailed information is collected from the resident before being relayed to on-call team members according to your protocols, via phone, email, and/or text message.
  • Choosing the right on-call person for the job: Property managers are often responsible for several different divisions and oversee multiple specialists and professionals who are on-call for various tasks at various times. A quality answering service agent can deftly navigate this network of maintenance crew members, making sure that the appropriate Mr. or Mrs. Fixit is on the case.
  • Attention to detail: It’s all about the little things. Even the most seemingly inconsequential property management mistake can derail a business in no time flat. That’s why your call center’s agents must be adept at checking and re-checking details prior to dispatching. Nothing is left to memorization. Everything is confirmed and verified before a single word is typed or sent.

Focus Telecommunications specializes in answering for the property management community. Our compassionate, skilled agents understand your industry inside and out, and can reassure your residents while gathering up-to-date, accurate information to give your team the edge and eliminate on-call confusion. Contact us today at 800-886-6696 and ask about our free one-week trial.