Businesses that turned to professional answering services during the pandemic may now be wondering if the switch should be temporary as life returns to a more normal pace. The reality is virtual receptionist services are hugely beneficial, both in good times and in...
It’s a dog-eat-dog world, and nowhere is that “leader of the pack” mentality felt so keenly as in the professional contractor industry. Whether you’re an electrician, a plumber, or a drywaller, competition is fierce and good help is hard to find. That’s why why...
Summer had its own set of property management tasks. But the days are getting shorter, and it won’t be long before the weather gets a little crisper. Autumn is approaching once again. Here are just three important property management tasks to tend to before the...
We all tend to trip over our own feet from time to time. Even the most meticulous among us can be blinded by the light of our goals, and entrepreneurs and business owners are no exception. Frequently, the best thing we can do is get out of our way and let someone else...
STOP. If you’re thinking of hiring a telephone answering service, don’t take another step until you’ve read this blog in its entirety. Put down that phone (but just for a few minutes – we promise.) Okay, then. The very first step you must take before hiring an...
As we’ve mentioned before, outsourced answering services solve summer property management issues before they even have a chance to occur. What that means is that the right person on your team is contacted at the right time, kicking frustration and confusion to the...
FOR IMMEDIATE RELEASE CONTACT: Melanie Dixon (651) 379-7301 Monday, June 20, 2022 Outstanding Service Earns Award of Excellence Focus Telecommunications, Inc. wins coveted ATSI Award of Excellence Focus Telecommunications,...
Who was it that said, “one is the loneliest number?” Whoever it was, don’t believe it. Sure, one can be lonely. But go ahead and make your answering machine your receptionist for a week, and you will soon see how just one customer can have a whole lot of influence...
Does your professional answering service know all about the birds and the bees? Better find out. Summertime is birds and bees time, in a big way. It’s also ant time, mosquito time, and housefly time. And the time when your residents are hitting speed dial to ask you...
(Eldersburg, MD April 9, 2022) – Association of Teleservices International (ATSI) is pleased to announce that Focus Answering Service has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004. The Certification...