“Too many business owners see hiring an assistant as an unnecessary reduction in their own compensation,” said businessman Levi King in a recent Inc. blog. King is the founder of Nav, a FinTech company that helps business owners manage financial data and obtain...
Something that could be very valuable is an answering service for beauty salons. Let me explain. Our client was a beautician who wanted to help other women realize their own dreams. She planned to launch multiple salons dedicated to “the big day” in any woman’s life –...
It’s always exciting when a startup company joins Focus. Before our work as an answering service has even started, they have developed an order-entry system, refined their informational materials, and ramped up their marketing efforts. When they come to us, they’re...
Single person businesses, which include consultants, contractors, and freelancers have always been a part of the business culture throughout the U.S. and other free countries; however the proliferation of these solo operations has grown since the economy faltered...
Focus is hosting a small business roundtable for small business owners, navigating relentless regulatory and legal issues can often make focusing on day-to-day management a frustrating, uphill battle. The Office of the National Ombudsman (ONO) can provide relief. On...
The following blog was originally written for Focus Telecommunications team members. Upon revisiting it, I realized just how applicable it is to so many of our clients. - Donna West, president, Focus Telecommunications One part acting ability, one part ownership, one...
Focus Telecommunications president Donna West is this year’s recipient of the Association of TeleServices International (ATSI)’s esteemed Maryann Wetmore Lifetime Achievement Award. ATSI’s outgoing president Josue Leon surprised Donna with the honor during the...
I’m late, I’m late, for a very important date… Being punctual is important in most jobs. Whether we work for ourselves or someone else, out in the field or in an office, with clients or alone – most of us work by the clock. And that clock keeps on ticking regardless...
My grandmother always said, “90% of the things we worry about never happen.” We waste energy and time worrying. It causes anxiety and a loss of productivity. We need to learn to change our thinking! When Grandma was sharing her wisdom, she would often follow it with...
Quality customer service is the key to a successful company. And an answering service should be a significant part of your organization because of how vital call centers are. We live in an “I Want It NOW” society. We’re used to Googling for instant knowledge,...