When it comes to providing property management triage, nothing beats the power of a person. We’ve come a long way, technologically. Advancements in property management software have been vast. Web-based programs assist in all facets of the industry, from inspection to...
How much does an answering service cost? We hear this question quite a bit. The answer is not quite so simple, however – and that’s not because it’s so outlandishly expensive that no one wants to say so out loud. But as with most professional services, the price...
More than 90 percent of consumers say customer service is the key to continuing a relationship with a vendor. Taking steps now to improve customer service can keep your clients from moving on (and marring your reputation along the way). Start with these three steps:...
It takes money to make money, right? Isn’t that the old saying? The trick, though, is striking the perfect balance so that after all of the bills are paid – you still come out a bit ahead at the end of the month. One of the most frequent questions we hear is how...
Dogs are loyal. Unconditionally. Leave for two weeks, and they’ll still be waiting at the top of the stairs, wagging their tails when you walk through the front door. Clients? Who pay you money for a service or a good? They’re a slightly more finicky breed. Without a...
Put a customer on hold, and you may as well put the phone down and walk away. The damage is done. That may be a slight exaggeration. Then again, maybe it’s not. The point is: you don’t know, do you? One thing is certain – you have only one chance to make a phenomenal...
We’ve been hearing a lot about STIR/SHAKEN in the news lately. Most of us are probably thinking, “Yay! It’s about time!” But what IS STIR/SHAKEN? STIR/SHAKEN is the name for guidelines meant to stop robocalls. In fact, those of you with cell phones or landlines that...
Business owners and property managers, alike, know the old adage “time is money” is not only true, but a drastic understatement. Unfortunately, in our continuous efforts to uphold this particular truth, the day-to-day minutiae like paperwork, scheduling appointments,...
Perception is everything. When a customer dials your number, they want to know that the person answering the phone has a working knowledge of the business, and a vested interest in providing them with the help they require. The perception that a caller has reached an...
It’s Christmastime – make sure to leave some space on that list to Santa for some cutting-edge answering service technology. After all, ‘tis the season for the latest and greatest toys, video games, and gadgets with all of the new bells and whistles. It’s not all too...