You know better than most: running a pet care business doesn’t end at 5 p.m.
Whether it’s a missed pickup, a nervous client calling after bedtime, or boarding guests that need attention, after-hours calls are part of the job. Emergencies also happen. Travel plans change. Questions arise at all hours.
These aren’t just afterthoughts—they’re part of the job. But they don’t always need to pull staff, particularly limited staff, away from their duties or their well-earned rest.
For most pet care facilities, it’s not realistic, nor sustainable, to staff the front desk 24/7, making the answer to one particular question paramount: what happens to those after-hours pet care calls?
What Happens Without Reliable After-Hours Pet Care Support
If your pet care facility doesn’t have a dependable system in place, after-hours calls can quickly become a problem—for your staff, your business, and your reputation.
Here’s what we often see:
- Calls go to voicemail. But many clients won’t leave a message. They’ll simply move on to the next facility that picks up.
- Team members get interrupted at home. You might forward calls to a staff cell phone or manager, but this leads to burnout, inconsistent coverage, and blurry boundaries between work and personal time.
- Emergencies are missed. If no one picks up, even urgent situations can go unresolved until morning. That can be stressful—or worse—for both pets and their owners.
- Client confidence takes a hit. Whether it’s a new inquiry or a loyal customer checking in on their pet, not getting a prompt answer sends the wrong message.
Some facilities rotate on-call schedules. Others set up voicemail and plan to return calls the next day. Neither solution solves the core issue: pet parents want to speak to someone immediately. They want to feel heard.
A Better Approach: Focus Answering Service
Focus Answering Service provides an “always-on” safety net for pet care businesses. Our educated, compassionate agents answer your calls after hours, during the day, on weekends and holidays. In short, we’re here whenever your team needs backup.
Here’s what we bring to the table:
- Live Answering, 24/7: Never send a worried pet parent to voicemail again. Every caller is greeted promptly and professionally.
- Custom Emergency Escalation: You define what qualifies as urgent. We follow your protocols to the letter and get the right team member on the line.
- Meticulous Attention to Detail: Each call is accurately documented, providing you with every bit of information you need to serve your customers best.
- Human Connection—Always: Our agents are friendly, knowledgeable, and understand the importance of providing their undivided attention, as well as the utmost reassurance. Our scripts never sound robotic. We work with you to develop a conversational connection. No clunky automation here, just good listeners helping real customers.
Support Your Team—Even When They Clock Out
Even when faced with small numbers, hiring additional staff might not be feasible. And burning out your current team isn’t fair—or wise. And relying on voicemail? Well, the less said about that, the better.
With Focus Answering Service, you don’t have to choose between service and sanity. We will help you manage after-hour calls with confidence, clarity, and compassion, allowing you to sleep soundly, knowing your business and your clients are in good hands.