Phone Answering

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How to Manage Those 10 p.m. Exterminator Emergencies

How to Manage Those 10 p.m. Exterminator Emergencies

There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed dial. And, so, bugs are gonna...

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How Do You Answer the Phone Professionally?

How Do You Answer the Phone Professionally?

Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...

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4 Great Tips for Franchises to Avoid Seasonal Overflow

4 Great Tips for Franchises to Avoid Seasonal Overflow

Ho Ho… hold on. No, you didn’t miss anything. Yes, you did just buy a pricey Halloween costume and watch the Great Pumpkin the other night. But that doesn’t change the fact that the next holiday season kicks off in just a few days. In fact, for many franchises, the...

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Why Home Service Businesses Need an Answering Service

Why Home Service Businesses Need an Answering Service

From house cleaning to gardening to painting and appliance repair, home service businesses make their living by making living a bit easier for the rest of us. No one who works a 9 to 5 wants to come home to a litany of home improvements that have been put on the...

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