Customer Service

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How Do You Answer the Phone Professionally?

How Do You Answer the Phone Professionally?

Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...

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Ring in the New Year with These 4 Customer Service Resolutions

Ring in the New Year with These 4 Customer Service Resolutions

Ready to hit the ground running at midnight on Jan. 1? Trick question. (You should be on the ground, running, as we speak.) Providing quality customer service has never been easy – and it’s not going to get any easier in 2023. But by making some simple customer...

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Don’t Drop the Ball on Customer Service in 2022

Don’t Drop the Ball on Customer Service in 2022

Have you heard how customers are going to want to be treated in 2022? Surprise, surprise – the exact same way they wanted (and hopefully were) treated all year long. So it's safe to say that customer service in 2022 hasn't changed. The ways we do business may change...

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How To Build Customer Loyalty Using A Phone Answering Service

How To Build Customer Loyalty Using A Phone Answering Service

Dogs are loyal. Unconditionally. Leave for two weeks, and they’ll still be waiting at the top of the stairs, wagging their tails when you walk through the front door. Clients? Who pay you money for a service or a good? They’re a slightly more finicky breed. Without a...

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Live with Passion, Work with Friends

Live with Passion, Work with Friends

Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others?  He or she may have been gesturing with their hands or smiling broadly. Their eyes were twinkling. They were clearly engaged in...

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4 Reasons to Reconsider Hiring a Full-Time Receptionist

4 Reasons to Reconsider Hiring a Full-Time Receptionist

Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals to field their calls, schedule their appointments, handle their orders and...

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It’s Not a Nine to Five World, Anymore

It’s Not a Nine to Five World, Anymore

It happened, Sunday, January 20th at 10:32 AM – and again Wednesday, February 13th at 7:45 PM, and then again today, Tuesday, March 12th at 6:27 AM! And we’re thrilled!! I'm talking about after-hours leads. Our new website designed, by the folks at IMPACT Marketing,...

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