Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...
Ready to hit the ground running at midnight on Jan. 1? Trick question. (You should be on the ground, running, as we speak.) Providing quality customer service has never been easy – and it’s not going to get any easier in 2023. But by making some simple customer...
Have you heard how customers are going to want to be treated in 2022? Surprise, surprise – the exact same way they wanted (and hopefully were) treated all year long. So it's safe to say that customer service in 2022 hasn't changed. The ways we do business may change...
Dogs are loyal. Unconditionally. Leave for two weeks, and they’ll still be waiting at the top of the stairs, wagging their tails when you walk through the front door. Clients? Who pay you money for a service or a good? They’re a slightly more finicky breed. Without a...
How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much you would like to. This is why a virtual assistant can come in handy. A virtual assistant can relieve you of...
Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others? He or she may have been gesturing with their hands or smiling broadly. Their eyes were twinkling. They were clearly engaged in...
In a world of automated service, and particularly during a pandemic when companies are stretched to the limit – people who finally get people on the phone are really lucky. Human connection is perhaps the most critical component of providing good customer service. But...
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human connection is the most important characteristic customers look for, according to a survey conducted by...
Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals to field their calls, schedule their appointments, handle their orders and...
It happened, Sunday, January 20th at 10:32 AM – and again Wednesday, February 13th at 7:45 PM, and then again today, Tuesday, March 12th at 6:27 AM! And we’re thrilled!! I'm talking about after-hours leads. Our new website designed, by the folks at IMPACT Marketing,...