Customer Service

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How To Build Customer Loyalty Using A Phone Answering Service

How To Build Customer Loyalty Using A Phone Answering Service

Dogs are loyal. Unconditionally. Leave for two weeks, and they’ll still be waiting at the top of the stairs, wagging their tails when you walk through the front door. Clients? Who pay you money for a service or a good? They’re a slightly more finicky breed. Without a...

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Live with Passion, Work with Friends

Live with Passion, Work with Friends

Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others?  He or she may have been gesturing with their hands or smiling broadly. Their eyes were twinkling. They were clearly engaged in...

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4 Reasons to Reconsider Hiring a Full-Time Receptionist

4 Reasons to Reconsider Hiring a Full-Time Receptionist

Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals to field their calls, schedule their appointments, handle their orders and...

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It’s Not a Nine to Five World, Anymore

It’s Not a Nine to Five World, Anymore

It happened, Sunday, January 20th at 10:32 AM – and again Wednesday, February 13th at 7:45 PM, and then again today, Tuesday, March 12th at 6:27 AM! And we’re thrilled!! Our new website designed, by the folks at IMPACT Marketing, is fabulous, and the days and times...

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Use Socratic Questioning to Undermine Fear and Anxiety

Use Socratic Questioning to Undermine Fear and Anxiety

My grandmother always said, “90% of the things we worry about never happen.” We waste energy and time worrying. It causes anxiety and a loss of productivity.  We need to learn to change our thinking! When Grandma was sharing her wisdom, she would often follow it with...

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Call Centers Extend Your Customer Service Hours, 24/7

Call Centers Extend Your Customer Service Hours, 24/7

Quality customer service is the key to a successful company. And an answering service should be a significant part of your organization. We live in an “I Want It NOW” society.  We’re used to Googling for instant knowledge, MapQuesting for instant directions, and...

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