From house cleaning to gardening to painting and appliance repair, home service businesses make their living by making living a bit easier for the rest of us. No one who works a 9 to 5 wants to come home to
You want to build a better business, but operating capital is hard to come by – and investing in an unknown is a dicey proposition. How can you be sure you’re making an informed choice? We’ve been there. Our suggestion:
Businesses that turned to professional answering services during the pandemic may now be wondering if the switch should be temporary as life returns to a more normal pace. The reality is virtual receptionist services are hugely beneficial, both in good
As we’ve mentioned before, outsourced answering services solve summer property management issues before they even have a chance to occur. What that means is that the right person on your team is contacted at the right time, kicking frustration and
When your callers are hot, they are hot! We’re coming into the season in which your answering service agents will be handling more and more (and more) air conditioning-related calls. As a property manager, it behooves you to make certain
Don’t get us wrong – voicemail has its place. Like the microwave, the DVR, and that little clip that holds the bread bag together – it’s a revolutionary invention that made day-to-day life so much more convenient. And in business,
‘Tis the season. During this last quarter of the year, many retail companies and other customer-facing businesses notice a sizable uptick in their seasonal call volumes. From the hair-raising hordes brought about at Halloween, to the mad dash to deck
When it comes to providing property management triage, nothing beats the power of a person. We’ve come a long way, technologically. Advancements in property management software have been vast. Web-based programs assist in all facets of the industry, from inspection
It takes money to make money, right? Isn’t that the old saying? The trick, though, is striking the perfect balance so that after all of the bills are paid – you still come out a bit ahead at the end
Put a customer on hold, and you may as well put the phone down and walk away. The damage is done. That may be a slight exaggeration. Then again, maybe it’s not. The point is: you don’t know, do you?
