How does an economic downturn affect customer service? Are you ahead of us already? Did you guess the answer? Recession, regression, digression, succession. Is it a bear market or a bull market? Or an eagle? Is it an eagle? Or
As a property or site manager, you are bound to get noise complaints from residents at some point. Whether it’s a party that got a little out of hand or construction noise that rattles the windows, noise complaints are inevitable.
There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed
Pop quiz: What do Taco Bell, Jersey Mike’s, and Dunkin Donuts all have in common? If you answered cholesterol – well… we’re not going to tell you you’re wrong. But they’re also three of the fastest-growing franchises in the country
Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again:
It’s almost that time again. That marshmallow world time of year. And for business owners, that frequently means it’s also time for the overflow avalanche to commence. We’ve mentioned it so many times before but outsourcing your calls to a
Ring-ring-ring. Hear that? No, it’s not the Salvation Army, but the sound of phones ringing off the hook for holiday home repairs. Ah, yes. As Thanksgiving rolls around it’s an all-too-familiar sound. And on the other end? Ovens that don’t
Ho Ho… hold on. No, you didn’t miss anything. Yes, you did just buy a pricey Halloween costume and watch the Great Pumpkin the other night. But that doesn’t change the fact that the next holiday season kicks off in
From house cleaning to gardening to painting and appliance repair, home service businesses make their living by making living a bit easier for the rest of us. No one who works a 9 to 5 wants to come home to
You want to build a better business, but operating capital is hard to come by – and investing in an unknown is a dicey proposition. How can you be sure you’re making an informed choice? We’ve been there. Our suggestion:
