It’s a new year. New resolutions. Companies are charting new courses. So many are tapping into the power of Artificial Intelligence. AI-powered virtual receptionists are fielding calls. Chatbots gather information, book appointments, and route and reroute messages with astounding ease. And, yes, these tools could speed up processes, reduce
Every phone call matters. When they’re few and far between, for sure. But especially when business is booming. When lines are jammed and your team is stretched thin, it’s easy for customer service to take a hit. Calls are missed. Hold times grow and grow.
Telephone answering services are sadly ineligible for “Best Script” at the Academy Awards, otherwise, Focus Answering Service would be using those little golden guys left and right to hold our invoices in place and prop open the doors to our
You’re not the only game in town. None of us are. Sad but true. Thanks to the Internet and social media, competition in all industries is fiercer and more prolific than ever. And before they can do business with your
We all receive a lot of telephone messages every day, some more important than others. Think about that sweet message from a child who just wants to say goodnight to Daddy. Or the urgent message from a young wife who
Are you currently weighing the costs of outsourcing your business’s phone needs? It’s understandable. But consider this – if your small business answering service’s efforts were strictly relegated to making sure your calls don’t reach voicemail – they would still
The Pareto Principle states that – for many outcomes – roughly 80% of consequences come from 20% of causes. Other names for this principle include “The Law of the Vital Few,” or “The Principle of Factor Sparsity.” Most business owners
More than 90 percent of consumers say customer service is the key to continuing a relationship with a vendor. Taking steps now to improve customer service can keep your clients from moving on (and marring your reputation along the way).
Meetings get a bad rap. Lots of complaining about some people droning on and others not contributing. Lots of parroting about how boring they are. Let’s take an honest look at how important scheduled video meetings are – especially now.
Employees can occasionally procrastinate. Unfortunate, but true. The agents employed by a quality answering service simply do not have that luxury. In fact, the most important thing to remember if you are considering hiring an answering service, is that the
