A few months back, property managers had to make immediate and significant changes to the way they did business and engaged with residents. Safety procedures were augmented, remote working was instituted for appropriate staff members, and the term “emergency” expanded...
Our client of less than a year grabbed my hand and shook it, “I had two people call out yesterday and if we hadn’t had you, I don’t know what we would have done!”, he went on, “I hired you because I’d heard great things about your after-hours answering service and I...
Every penny we save goes straight to our bottom line. The recession taught us to work SMARTER to minimize our expenses, but few of us have done it. This client got the message! Making a REAL Change Means Stepping Outside Our Comfort Zone “I want someone to answer all...
Focus was previously contacted by a client of more than 10 years with an urgent request: Could we provide after-hours technical support for the customers who purchased their software? “Let’s talk,” was our reply. Of course, we did a bit more than that. With a little...
Our client was a beautician who wanted to help other women realize their own dreams. She planned to launch multiple salons dedicated to “the big day” in any woman’s life – her wedding. Her budget was modest, and she knew most of her capital would go toward hiring and...