As a property or site manager, you are bound to get noise complaints from residents at some point. Whether it’s a party that got a little out of hand or construction noise that rattles the windows, noise complaints are inevitable.
Just like snowflakes, no two residents are exactly alike. But all of them share common wants and needs. So, make a list – and check it twice. Then get to work delivering the goods this holiday season so you’ll have
Summer had its own set of property management tasks. But the days are getting shorter, and it won’t be long before the weather gets a little crisper. Autumn is approaching once again. Here are just three important property management tasks
Does your professional answering service know all about the birds and the bees? Better find out. Summertime is birds and bees time, in a big way. It’s also ant time, mosquito time, and housefly time. And the time when your
Property management certainly has its professional plusses and financial benefits, but it is also rife with time-consuming, crazy-making minutiae and spur-of-the-moment crises that can be a drain on even the most meticulous site management teams. At Focus, we’ve certainly heard
Service managers juggle so many responsibilities and resident needs simultaneously, while also making sure that all maintenance and upkeep tasks are running like clockwork. This is a particularly slippery job in the winter, further complicated by the arrival of harsh
Business owners and property managers, alike, know the old adage “time is money” is not only true, but a drastic understatement. Unfortunately, in our continuous efforts to uphold this particular truth, the day-to-day minutiae like paperwork, scheduling appointments, and making
As a property manager, you simply must keep up with the latest customer service trends. They may just be as essential a tool for you as brick and mortar. When you are hoping to fill vacancies, the age of your
A few months back, property managers had to make immediate and significant changes to the way they did business and engaged with residents. Safety procedures were augmented, remote working was instituted for appropriate staff members, and the term “emergency” expanded
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human connection is the most important characteristic customers look for, according
