Few employers in any industry – let alone property management – embrace the hiring process with open arms. It’s a necessary evil. A long, arduous, time and money-consuming ordeal. And there is no guarantee that the new employee you welcome
Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and beyond. There are the people who live at these properties,
Property managers continuously struggle with balancing the needs of their residents with their own interoffice demands. A quality telephone answering service can help to eliminate redundancy and improve efficiency, while keeping property management costs down. Here are four ways they
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager and helps it grow and thrive. Here are just four
Property management is a tricky industry and one where improving productivity is vital. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. And every missed
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone book it promoted. And yet any answering service worth its
On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in a snap, the caller had left food cooking on the
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time. Because both parties expect the relationship to be successful, it almost always will be. Nearly every
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far from an exaggeration. Your residents depend on a swift, streamlined,
Property management is a never-ending job. Fielding the questions, complaints, and – sure – occasional praises from your tenants is a task that will never fit neatly between the hours of nine and five. Believe it or not an answering
