Call forwarding solutions allow businesses to utilize their established phone number when working with a telephone answering service. Call forwarding is achieved with a unique toll-free number assigned to you by your answering service, and a designated forwarding code provided
Some people work from home full-time, and that’s simply part of their job description. Like any workplace routine – being in the house, not a cubicle, is second nature to them. By now, they’ve created distinct processes for shutting out
By Donna West, President, Focus Answering Service I am an avid backyard bird watcher. In the garden surrounding my deck there are several feeders, serving up a feast for different kinds of birds, served in the way they prefer to
Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. And let’s face it, everyone wants to stop robocalls. Recent studies have shown that one out of four people cannot tell the difference
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – always – going to be an unfortunate reality of doing
The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do the remaining work and the last third will do almost
I bought my new computer through a private dealer this time. He transferred everything from my old laptop to my new one and added some extra protection, since I was concerned about the security and safety of my documents. He
The following blog was originally written for Focus Telecommunications team members. Upon revisiting it, I realized just how applicable it is to so many of our clients. – Donna West, president, Focus Telecommunications One part acting ability, one part ownership,
I’m late, I’m late, for a very important date… Being punctual is important in most jobs. Whether we work for ourselves or someone else, out in the field or in an office, with clients or alone – most of us
