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An answering service can be an invaluable tool for your business. But they’re not infallible. Then again, what – or who – is? Challenges sometimes arise, and those unfamiliar with the ins and outs of our industry may perceive various

New business owners often wonder about the differences between voicemail and an answering service. “Surely, in an increasingly digital world, advancements in automated technology have propelled voicemail far beyond any former limitations,” they think. “It’s bound to be cheaper, too,

We get it. Money is tight all around, and when each nickel and dime is being leeched at every other turn, many businesses may wonder, “Is an answering service worth it?”  When you partner with a dedicated provider like Focus

The phone’s ringing. Do you need to get that? No, really. Do you need to get that? Today’s business world is moving at lightning speed. With the sheer volume of calls a business can receive, it’s a daunting task to

Do people still use answering services? We’ve heard this question time and time again, often in a tone that suggests the asker has just stumbled upon a video rental store or a lonely payphone in a subway station. But the

In this space, we’ve fielded almost as many topics as we have telephone calls throughout our more than three decades of service. (OK, that’s probably a slight exaggeration. We’ve answered a lot of calls.) Shockingly, we are only now blogging

Last month, we detailed a few of the possible replies to some of the top questions from your customers. But if there’s one thing that’s certain in business, it’s that customers will always have new and exciting (and… other) questions

Is voicemail a good way to make sales? It’s a rhetorical question. And, also, no. We’ve talked about “the one that got away” before, and it bears repeating. It’s hard to bang the drum for voicemail as a sales tool

National Telephone Day is observed every April 25, in recognition of the date Alexander Graham Bell introduced his “electric speaking machine” to the world. Eventually rechristened as the “telephone,” this landmark tool has helped us humans stay connected – and