Have you ever called a business and been greeted so warmly that it just made the rest of the day better? That's the power of a professional answering service. That’s the power of a person. Outsourcing your calls to a professional ensures that every interaction...
Ever walk into a clinic, a car shop, or a hair salon and come up against a receptionist seated behind the desk doing anything and everything but paying attention to you? It's even more frustrating when you're at home, calling in, and experiencing the same lack of...
An answering service can be an invaluable tool for your business. But they’re not infallible. Then again, what – or who – is? Challenges sometimes arise, and those unfamiliar with the ins and outs of our industry may perceive various disadvantages of working with an...
You recognize the potential benefits of outsourcing your company’s calls to an answering service, but you’re hesitating to take the plunge. We completely understand. Many businesses pump the brakes due to fears of a complex setup process that might divert focus from...
Focus Answering Service of Eldersburg, MD has been honored with the exclusive ATSI 2024 Award of Excellence for the 19th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of...
“Even though an answering service sounds like it is exactly what I need, is it an old-fashioned thing of the past, like 8-track tapes or floppy discs, or does it exist and is it a tool of the future?” In a world brimming with digital communication, it’s easy to see...
Small businesses – especially those just starting up – often face BIG challenges, including limited resources and the need to compete with larger, more resourceful counterparts. Outsourcing calls and other administrative tasks to a quality answering service can...
New business owners often wonder about the differences between voicemail and an answering service. “Surely, in an increasingly digital world, advancements in automated technology have propelled voicemail far beyond any former limitations,” they think. “It’s bound to...
We get it. Money is tight all around, and when each nickel and dime is being leeched at every other turn, many businesses may wonder, “Is an answering service worth it?” When you partner with a dedicated provider like Focus Answering Service – the answer is YES in...
The phone’s ringing. Do you need to get that? No, really. Do you need to get that? Today’s business world is moving at lightning speed. With the sheer volume of calls a business can receive, it's a daunting task to ensure that every one of them is answered. And even...