Service managers juggle so many responsibilities and resident needs simultaneously, while also making sure that all maintenance and upkeep tasks are running like clockwork. This is a particularly slippery job in the winter, further complicated by the arrival of harsh...
Service managers field many interesting questions from the residents they assist, some more interesting than others. As a property management answering service, one of our favorites is raised every November, without fail, when renters encounter an olfactory oddity...
Small businesses do big things every day. Focus is one of them. And we’ve been honored to have contributed to the longevity of so many others. It’s interesting that in the hustle and bustle of our very big job (focusing on our many clients’ phone lines so that they...
‘Tis the season. During this last quarter of the year, many retail companies and other customer-facing businesses notice a sizable uptick in their seasonal call volumes. From the hair-raising hordes brought about at Halloween, to the mad dash to deck the halls that...
Catering is a high-stress, high-octane, hospitality-centric field where your team must tend to the hearts and stomachs of clients, frequently on the most important days of their lives. Autumn, and particularly October, can be wall-to-wall busy with wedding bookings,...
The Pareto Principle states that – for many outcomes – roughly 80% of consequences come from 20% of causes. Other names for this principle include “The Law of the Vital Few,” or “The Principle of Factor Sparsity.” Most business owners recognize it as the 80/20 Rule,...
Organizations thrive on, well, organization. From membership drives to meetings, to managing your in-house team, wrangling volunteers, and recruiting new blood, your association is consistently on the go. Logistically, it can be a nightmare. Juggling the needs of...
Business owners of all shapes and sizes have deftly navigated the effects of a pandemic for more than a year. Even now, they must pivot on a day-to-day basis as the workplace evolves and changes – and their employees and customers do the same. Flexibility is worth its...
Everyone needs a little bit of “down time” from time to time. Yes, even property managers. No, especially property managers. Particularly in light of recent pandemics, taking some personal time to focus on one’s mental wellbeing – getting away for a week or two to the...
Focus Answering Service recently made the transition to become a 100% cloud-based answering service, simultaneously boosting our crew’s efficiency and allowing us to focus on mission critical, client-facing needs. Here’s how moving to the cloud helped our team – and...