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Do People Still Use Answering Services?

Do People Still Use Answering Services?

Do people still use answering services? We’ve heard this question time and time again, often in a tone that suggests the asker has just stumbled upon a video rental store or a lonely payphone in a subway station. But the answer, in fact, is yes. People do. And, better...

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How Do You Outsource Phone Calls? Your Comprehensive Guide

How Do You Outsource Phone Calls? Your Comprehensive Guide

In this space, we’ve fielded almost as many topics as we have telephone calls throughout our more than three decades of service. (OK, that’s probably a slight exaggeration. We’ve answered a lot of calls.) Shockingly, we are only now blogging about one of the most...

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Which Questions Do Customers Want Answered First? – Part 2

Which Questions Do Customers Want Answered First? – Part 2

Last month, we detailed a few of the possible replies to some of the top questions from your customers. But if there’s one thing that’s certain in business, it’s that customers will always have new and exciting (and… other) questions to ask. Which questions do...

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Is Voicemail a Good Way to Make Sales?

Is Voicemail a Good Way to Make Sales?

Is voicemail a good way to make sales? It’s a rhetorical question. And, also, no. We’ve talked about “the one that got away” before, and it bears repeating. It’s hard to bang the drum for voicemail as a sales tool when there are so many lost chances to connect because...

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The 4 Top Questions Your Customers Want Answered First

The 4 Top Questions Your Customers Want Answered First

You’re not the only game in town. None of us are. Sad but true. Thanks to the Internet and social media, competition in all industries is fiercer and more prolific than ever. And before they can do business with your company, there are many questions your customers...

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How Does an Economic Downturn Affect Customer Service?

How Does an Economic Downturn Affect Customer Service?

How does an economic downturn affect customer service? Are you ahead of us already? Did you guess the answer? Recession, regression, digression, succession. Is it a bear market or a bull market? Or an eagle? Is it an eagle? Or a woodchuck? Is it coming in like a lion...

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How to Handle Noise Complaints from Residents

How to Handle Noise Complaints from Residents

As a property or site manager, you are bound to get noise complaints from residents at some point. Whether it's a party that got a little out of hand or construction noise that rattles the windows, noise complaints are inevitable. Here are six short steps to handle...

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How to Manage Those 10 p.m. Exterminator Emergencies

How to Manage Those 10 p.m. Exterminator Emergencies

There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed dial. And, so, bugs are gonna...

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