FOCUS TELECOMMUNICATIONS, INC. of Eldersburg, MD has been honored with the exclusive ATSI 2023 Award of Excellence for the 18th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for...
Do people still use answering services? We’ve heard this question time and time again, often in a tone that suggests the asker has just stumbled upon a video rental store or a lonely payphone in a subway station. But the answer, in fact, is yes. People do. And, better...
In this space, we’ve fielded almost as many topics as we have telephone calls throughout our more than three decades of service. (OK, that’s probably a slight exaggeration. We’ve answered a lot of calls.) Shockingly, we are only now blogging about one of the most...
Last month, we detailed a few of the possible replies to some of the top questions from your customers. But if there’s one thing that’s certain in business, it’s that customers will always have new and exciting (and… other) questions to ask. Which questions do...
Is voicemail a good way to make sales? It’s a rhetorical question. And, also, no. We’ve talked about “the one that got away” before, and it bears repeating. It’s hard to bang the drum for voicemail as a sales tool when there are so many lost chances to connect because...
National Telephone Day is observed every April 25, in recognition of the date Alexander Graham Bell introduced his “electric speaking machine” to the world. Eventually rechristened as the “telephone,” this landmark tool has helped us humans stay connected – and do big...
You’re not the only game in town. None of us are. Sad but true. Thanks to the Internet and social media, competition in all industries is fiercer and more prolific than ever. And before they can do business with your company, there are many questions your customers...
How does an economic downturn affect customer service? Are you ahead of us already? Did you guess the answer? Recession, regression, digression, succession. Is it a bear market or a bull market? Or an eagle? Is it an eagle? Or a woodchuck? Is it coming in like a lion...
As a property or site manager, you are bound to get noise complaints from residents at some point. Whether it's a party that got a little out of hand or construction noise that rattles the windows, noise complaints are inevitable. Here are six short steps to handle...
There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed dial. And, so, bugs are gonna...