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ATSI Awards Gold Call Center Re-Certification

ATSI Awards Gold Call Center Re-Certification

(Eldersburg, MD April 9, 2022) – Association of Teleservices International (ATSI) is pleased to announce that Focus Answering Service has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004. The Certification...

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4 Reasons Your Clients Hate Voicemail and Automated Systems

4 Reasons Your Clients Hate Voicemail and Automated Systems

Don’t get us wrong – voicemail has its place. Like the microwave, the DVR, and that little clip that holds the bread bag together – it’s a revolutionary invention that made day-to-day life so much more convenient. And in business, it’s an important tool that allows...

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What Are Your Business’s Telephone Messages Worth?

What Are Your Business’s Telephone Messages Worth?

We all receive a lot of telephone messages every day, some more important than others. Think about that sweet message from a child who just wants to say goodnight to Daddy. Or the urgent message from a young wife who has just gone into labor. Can you really put a...

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3 Reasons Small Business Answering Services are a Wise Investment

3 Reasons Small Business Answering Services are a Wise Investment

Are you currently weighing the costs of outsourcing your business’s phone needs? It’s understandable. But consider this – if your small business answering service’s efforts were strictly relegated to making sure your calls don’t reach voicemail – they would still be...

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3 Reasons Your Office Still Needs Its Business Phone Lines

3 Reasons Your Office Still Needs Its Business Phone Lines

Our lives are practically orchestrated with a few swipes on a smartphone. Work-from-home scenarios are rising exponentially. And a lion’s share of the populace frequently chooses text as their preferred means of communication. It’s no wonder so many small businesses...

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Don’t Drop the Ball on Customer Service in 2022

Don’t Drop the Ball on Customer Service in 2022

Have you heard how customers are going to want to be treated in 2022? Surprise, surprise – the exact same way they wanted (and hopefully were) treated all year long. So it's safe to say that customer service in 2022 hasn't changed. The ways we do business may change...

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