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The Power of First-Call Resolution from Your Answering Service

The Power of First-Call Resolution from Your Answering Service

It’s a fast-paced world. No one likes to be kept waiting, especially when they have questions or concerns that require immediate attention. For businesses, this means it's more critical than ever to offer prompt and efficient customer service. First-call resolution is...

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Empower Your Community this Small Business Saturday

Empower Your Community this Small Business Saturday

Small Business Saturday will be celebrated on November 25 this year. Originating in 2010, this shopping festival has provided a pillar of support for the underdogs, of sorts, offering them a platform to shine amidst retail giants. Each and every small business serves...

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What is a Toll-Free Number and How Do I Get One?

What is a Toll-Free Number and How Do I Get One?

Ever wondered what those telephone numbers with unique area codes like 800, 855, or 833 signify? These are toll-free numbers, the equivalent of premium digital domains in the realm of telecommunication. What is a Toll-Free Number and Why Are They Used? Designed to be...

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The Role of Call Scripting in an Effective Answering Service

The Role of Call Scripting in an Effective Answering Service

Telephone answering services are sadly ineligible for “Best Script” at the Academy Awards, otherwise, Focus Answering Service would be using those little golden guys left and right to hold our invoices in place and prop open the doors to our offices. In today's...

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