As a property manager, you simply must keep up with the latest customer service trends. They may just be as essential a tool for you as brick and mortar. When you are hoping to fill vacancies, the age of your residents is likely a low-level concern, compared to simply...
How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much you would like to. A virtual assistant can relieve you of that all-too-real customer service guilt, providing...
Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others? He or she may have been gesturing with their hands or smiling broadly. Their eyes were twinkling. They were clearly engaged in...
A few months back, property managers had to make immediate and significant changes to the way they did business and engaged with residents. Safety procedures were augmented, remote working was instituted for appropriate staff members, and the term “emergency” expanded...
Focus Answering Service Again Earns Top Honors from ATSI Focus Answering Service, headquartered in Eldersburg, Md., was recently honored with the Association of TeleServices International (ATSI) 2020 Award of Excellence. This is Focus’ 15th year receiving the ATSI...
Focus Telecommunications celebrated its anniversary in April. To recognize the occasion, we decided to send packages of wildflower seeds to our employees to thank them for “helping us to grow.” Two Property Management Expos were also on the schedule for the coming...
Meetings get a bad rap. Lots of complaining about some people droning on and others not contributing. Lots of parroting about how boring they are. Let’s take an honest look at how important scheduled video meetings are – especially now. Most of us are currently off...
In a world of automated service, and particularly during a pandemic when companies are stretched to the limit – people who finally get people on the phone are really lucky. Human connection is perhaps the most critical component of providing good customer service. But...
Wouldn’t it be nice to be able to anticipate problems before they happen? To have a kind of sixth sense warning you of situations that could cause you financial hardship or wasted hours so that you could head them off at the pass? We’re not fortune tellers, but...
Employees can occasionally procrastinate. Unfortunate, but true. The agents employed by a quality answering service simply do not have that luxury. In fact, the most important thing to remember if you are considering hiring an answering service, is that the team is...