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How to Handle Noise Complaints from Residents

How to Handle Noise Complaints from Residents

As a property or site manager, you are bound to get noise complaints from residents at some point. Whether it's a party that got a little out of hand or construction noise that rattles the windows, noise complaints are inevitable. Here are six short steps to handle...

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How to Manage Those 10 p.m. Exterminator Emergencies

How to Manage Those 10 p.m. Exterminator Emergencies

There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed dial. And, so, bugs are gonna...

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How Do You Answer the Phone Professionally?

How Do You Answer the Phone Professionally?

Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...

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4 Great Tips for Franchises to Avoid Seasonal Overflow

4 Great Tips for Franchises to Avoid Seasonal Overflow

Ho Ho… hold on. No, you didn’t miss anything. Yes, you did just buy a pricey Halloween costume and watch the Great Pumpkin the other night. But that doesn’t change the fact that the next holiday season kicks off in just a few days. In fact, for many franchises, the...

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