Elevator safety isn’t simply about pushing the right buttons (though, admittedly, that’s the fun part) –it’s about following regulations set forth by industry watchdogs from OSHA to ASME. Elevator safety is a critical priority for building managers, contractors, and...
Being an answering service agent involves far more than just answering calls. The role requires a combination of communication skills, emotional intelligence, and technical know-how. While rewarding, the job is not without its challenges. Recognizing them is the first...
You may know the ABCs of your industry, but are you aware of the three Ps of telephone etiquette? When it comes to customer service, the way you handle your phone calls can significantly influence client perceptions and business outcomes. Embracing the three Ps of...
Going up? If you’re an elevator contractor, you know the ups and downs inherent with the industry. Elevator phones provide a crucial link to help in emergencies, ensuring that passengers have immediate access to assistance when they need it most. In your line of work,...
The question of whether to forward calls to maintenance personnel after hours is a common dilemma in property management. Direct contact may seem like the most straightforward approach in handling urgent issues, but it presents several challenges impacting both staff...
For most elevator riders, the “Call” button is something of a curiosity. But for those facing a serious situation where pressing it becomes essential, that little button is a lifeline—sometimes quite literally—to a professional equipped to help. If a passenger is...
In an era of rapid technological advancement, automated customer service systems are becoming the ever-present “norm” across various industries. While these systems offer efficiency and cost-effectiveness, they often lack the personal touch that customers deeply...
Your Internet search led you here. Yet you can’t help but wonder: “Who needs an answering service?” The short answer? Almost every business, regardless of size or industry. Remember: communication is key to a company’s success. While hiring an answering service might...
In the landscape of modern business communications, where efficiency and personal connection are paramount, the question often arises: Is voicemail obsolete? Floppy discs are obsolete (but fun!) Boom boxes, though retro-cool, are generally obsolete. But voicemail...
In 2024, alone, we’ve witnessed ravaging fires in the West, debilitating Northeastern snowstorms in April, tornado devastation in the Midwest, harsh rains, hailstorms, and so much more. Natural disasters can strike at any moment, leaving destruction in their wake and...