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How Does an Economic Downturn Affect Customer Service?

How Does an Economic Downturn Affect Customer Service?

How does an economic downturn affect customer service? Are you ahead of us already? Did you guess the answer? Recession, regression, digression, succession. Is it a bear market or a bull market? Or an eagle? Is it an eagle? Or a woodchuck? Is it coming in like a lion...

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How to Handle Noise Complaints from Residents

How to Handle Noise Complaints from Residents

As a property or site manager, you are bound to get noise complaints from residents at some point. Whether it's a party that got a little out of hand or construction noise that rattles the windows, noise complaints are inevitable. Here are six short steps to handle...

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How to Manage Those 10 p.m. Exterminator Emergencies

How to Manage Those 10 p.m. Exterminator Emergencies

There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed dial. And, so, bugs are gonna...

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How Do You Answer the Phone Professionally?

How Do You Answer the Phone Professionally?

Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...

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