You know better than most: running a pet care business doesn’t end at 5 p.m. Whether it’s a missed pickup, a nervous client calling after bedtime, or boarding guests that need attention, after-hours calls are part of the job. Emergencies also happen. Travel plans...
In the pet care industry, trust is everything. Clients rely on your team to treat their pets like family. But what's more—they expect that level of care to begin with that very first phone call. So, what happens when that call goes unanswered? How Missed...
Not all answering services are created equal. If you’re looking for a partner to handle your calls, your decision-making needs to stretch far beyond availability and pricing. It’s not just about answering the phone. It’s about how the call is handled, by whom, and...
How often have you missed a call that could have become a sale? That one missed ring could have been a new client, a major order, or the beginning of a long, fruitful relationship. But if no one answers—or if the response feels rushed or robotic—many people won't call...
Hiring front desk staff or a full-time receptionist can be a gamble. Sure, you could end up with someone great. Or you might enlist the aid of someone who spends more time scrolling on their phone than answering yours. Or maybe they quit a month in to pursue a career...
Maintaining a professional image is imperative for any business hoping to stand out and succeed in a crowded marketplace. One key way to improve your professional stature is by leveraging the capabilities of a quality answering service. Focus regularly ensures...
A lot has changed since the passenger elevator was invented way back in 1852. Today’s riders are looking for far more than the thrill of going up and coming back down. They expect—and deserve—safety, accessibility, and instant communication, especially in emergencies....
Ready to watch your business grow? Customer service is kind of like tending to a garden, isn’t it? Think about it. The plants are your prospects and existing customers. Without regular and meticulous maintenance—potting, watering, pruning, and replanting (not to...
While we may not think much about it when stepping into an elevator, there’s often a quiet overseer in the corner: a camera. But are there cameras in every elevator? Not always. Certain exceptions – like private units – apply. By and large, however, cameras are...
How many times have we all heard it? Braced ourselves for those seven little automated words while we waited for a human being—any human being—to pick up the phone? “Your call is very important to us.” “Customer service representatives are very busy, but your call is...