Going up?
If you’re an elevator contractor, you know the ups and downs inherent with the industry. Elevator phones provide a crucial link to help in emergencies, ensuring that passengers have immediate access to assistance when they need it most.
In your line of work, having reliable, ADA-compliant communication systems in place is essential not only for safety but also for meeting modern accessibility standards.
Here’s a quick look at how elevator phones work and how partnering with Focus Answering Service can take your response capabilities to the next level.
The Basics
As you know, elevator phones—at their most basic—are designed to provide a direct connection to help when a passenger presses the “call” or emergency button. The process typically goes something like this:
- Automatic Connection: When activated, the elevator phone automatically connects to a dedicated call center. This ensures there’s no delay in response, as passengers don’t need to dial a number or wait for multiple rings.
- Live Assistance: The call is answered by trained agents who are ready to assess the situation and provide proper assistance from gathering essential details to dispatching emergency personnel or simply just reassuring your passenger that help is on the way. To accommodate passengers with disabilities, today’s elevators must be equipped with systems facilitating two-way communication, both audio and visual.
- Around-the-Clock Availability: Most elevator phones connect to a 24/7 answering service or monitoring center, ensuring passengers have access to help at any time.
While traditional elevator phones provide essential support, modern advancements now allow for even greater accessibility and compliance.
Elevator Phones Today: Beyond Basic Audio
Modern elevator communication systems are evolving to meet the needs of all passengers, including those with hearing or speech impairments. Updated systems now incorporate features that make emergency calls more accessible and inclusive, in line with ASME A17.1 requirements.
- Text Communication: As part of ASME’s updated standards, elevators must support two-way, text-based communication to ensure passengers with hearing impairments can connect effectively with emergency responders. Messaging options allow these passengers to communicate their needs clearly and quickly.
- Video Support: The latest code updates also require visual communication capabilities, as well, enabling agents to see a passenger’s condition. This is particularly valuable if they’re unable to speak. Video support allows agents to assess the situation swiftly, leading to more successful and streamlined responses.
Features like these help contractors ensure ADA compliance while providing peace of mind for all passengers. At Focus Answering Service, we support these advancements with trained agents and cutting-edge technology, giving contractors a compliant and reliable solution that meets and exceeds today’s standards.
Elevating Your Emergency Response
By partnering with the Focus team, elevator contractors can offer more than just functional communication. With our help, you can offer exceptional service and reassurance to elevator passengers when they need it most.
Here’s how our friendly, compassionate, and knowledgeable agents will enhance your elevator phone’s performance:
- Reliable 24/7 Emergency Call Answering: Our professional agents handle calls around the clock, giving passengers a human touch and ensuring they’re never alone in an emergency.
- Text and Video Integration: Focus has taken steps to make ASME and ADA compliance seamless and straightforward, thanks to text and video support for those who need it.
- Immediate and Accurate Dispatching: Real-time updates go directly to building managers or emergency personnel, streamlining response and reducing response times.
- Calm and Compassionate Communication: Whether customers are calling from an elevator, a restaurant, or a ski lift, our skilled agents manage each and every one of our clients’ calls with Focus’ trademark empathy, providing them with a sense of calm and assurance during difficult times.
With Focus on your side, your elevator phone systems don’t just work—they work better for your customers, ensuring every call is handled with the highest level of care and professionalism.
Making Every Call Count
As an elevator contractor, you understand all too well the importance of reliable communication. By partnering with our team, you’re giving passengers a safety net they can rely on, enhancing your service reputation, and ensuring ASME-compliant communication that meets the needs of all users.