While elevator cameras have long provided visual monitoring, recent updates in safety codes have expanded the scope of communication options in elevators. In particular, the American Society of Mechanical Engineers (ASME) A17.1-2019 code now requires that elevators support two-way communication to provide a responsive, safe, and accessible experience for all passengers.
Visual and Audio Communication: Beyond the Lens
Elevator cameras typically don’t have audio capabilities, as they are primarily intended for visual monitoring. However, new safety standards have emphasized the importance of comprehensive two-way communication in elevator cars, making both audio and visual connections essential in emergencies.
According to ASME’s updated code, all elevator emergency systems must include:
- Video Capability: Emergency and/or answering service personnel can view a live video feed to assess the situation inside the elevator, which is especially useful if the passenger is unable to respond verbally.
- Two-Way Audio and Text Communication: While a traditional audio connection allows direct verbal communication, the code also mandates options for two-way text messaging, ensuring passengers with hearing impairments can reach emergency responders.
- Display Messaging: To reassure passengers, on-call and emergency personnel can send a display message directly to the elevator screen, indicating that help is on the way.
This innovative combination of video, audio, and text capabilities ensures that all passengers, including those with hearing or speech impairments, can communicate effectively in an emergency.
How Your Elevator Emergency Communication System Works
Elevator emergency communication systems are designed to be accessible and intuitive, guiding passengers through the process with minimal effort.
- Emergency Button Activation: Once a passenger presses the call button, the system automatically connects them to your outsourced answering service or monitoring center.
- Secure Connection: An encrypted channel is established, enabling both video and text messaging for secure and private communication.
- Real-Time Response: A professional agent responds to the call. If there’s no verbal response from your passenger, the agent can view the camera feed to assess the situation and provide emergency dispatch if necessary.
- Text Messaging Option: If the passenger is present but cannot communicate verbally, an agent can send text messages to the elevator screen, providing further instructions and reassurance.
Our Integrated Emergency Communication Solution
At Focus Answering Service, we provide a fully integrated emergency communication system that rises above the basics, ensuring that your elevators meet and exceed current safety standards.
By partnering with our team, elevator contractors gain access to a system that enhances passenger safety and trust.
- Seamless Video and Audio Support: Our system enables authorized personnel to assess situations visually and communicate directly with passengers, combining both video and two-way communication.
- Accessible Two-Way Messaging: For passengers with hearing or speech impairments, we offer easy-to-use text messaging options, ensuring ADA and ASME compliance and peace of mind for every passenger.
- Clarity and Reassurance: Our agents are trained to provide clear updates that help reduce passenger stress during emergencies.
- Fast and Secure Response: With encrypted channels and live video feeds, we ensure that each emergency call is handled promptly and securely, giving building managers confidence in the quality of their response.
Why Partner with Focus?
Choosing Focus means equipping your elevator emergency systems with robust, compliant communication options that meet today’s highest standards for accessibility and safety. We deliver the human touch and reassurance that passengers value most, helping you provide a safe, secure, and inclusive experience. Reach out to our team today to learn more.