Answering Services For Pet Care Facilities
MISSED CALLS = LOST BUSINESS
Each call to your facility is an opportunity to provide assurance and build trust—whether it’s a new client asking about availability or a long-time pet parent confirming a reservation.
In pet care, compassion matters every bit as much as professionalism. Clients expect their calls to be answered promptly, their concerns to be addressed clearly, and their pets to be treated like family—even over the phone.
That’s why leading pet care businesses partner with Focus.
Why Pet Care Facilities Choose Focus
We reduce overhead.
With Focus, you only pay for the time we’re working on your behalf—not for idle staff or extra headcount.
We believe in the Power of a Person.
It’s not just a tagline—it’s our model: Friendly, knowledgeable agents. Authentic conversations. Actual care.
We know the pet care space.
From grooming to daycare to boarding, we regularly support pet businesses just like yours.
We prioritize empathy and clarity.
Our agents are trained to listen carefully, speak calmly, and build trust with every caller.
We support your growth.
Whether you’re launching a second location or navigating a holiday surge, we scale to meet your needs.
Years In Business
Service Awards Received
%
Employees With Us Over 5 Years
Built on Experience, Excellence, and Teamwork
The Challenges We Help You Solve
Phones don’t stop ringing just because your team is busy with feeding times, group rotations, grooming visits, and more.
We answer when you can’t, with the Power of a Person behind every call.
- 24/7 Phone Answering
- Emergency Response
- Booking & Inquiry Handling
- Conversational Scripting
- Overflow Support
- Clear Records & Accountability
- And more!
Exemplary customer service is our driving principle. We know your requirements, we respond quickly, and we maintain your company’s stellar reputation.
We can work in your systems!
