FOCUS TELECOMMUNICATIONS, INC. of Eldersburg, MD has been honored with the exclusive ATSI 2023 Award of Excellence for the 18th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of
You’re not the only game in town. None of us are. Sad but true. Thanks to the Internet and social media, competition in all industries is fiercer and more prolific than ever. And before they can do business with your
There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed
No one can do what you do quite the way you do it. Being a Jack of All Trades may seem attractive at first, particularly for business owners and entrepreneurs who want to cast a wide net. But trying to
Ring-ring-ring. Hear that? No, it’s not the Salvation Army, but the sound of phones ringing off the hook for holiday home repairs. Ah, yes. As Thanksgiving rolls around it’s an all-too-familiar sound. And on the other end? Ovens that don’t
It’s a dog-eat-dog world, and nowhere is that “leader of the pack” mentality felt so keenly as in the professional contractor industry. Whether you’re an electrician, a plumber, or a drywaller, competition is fierce and good help is hard to
We all tend to trip over our own feet from time to time. Even the most meticulous among us can be blinded by the light of our goals, and entrepreneurs and business owners are no exception. Frequently, the best thing
STOP. If you’re thinking of hiring a telephone answering service, don’t take another step until you’ve read this blog in its entirety. Put down that phone (but just for a few minutes – we promise.) Okay, then. The very first
Who was it that said, “one is the loneliest number?” Whoever it was, don’t believe it. Sure, one can be lonely. But go ahead and make your answering machine your receptionist for a week, and you will soon see how
Our lives are practically orchestrated with a few swipes on a smartphone. Work-from-home scenarios are rising exponentially. And a lion’s share of the populace frequently chooses text as their preferred means of communication. It’s no wonder so many small businesses
