On the heels of National Tradesmen Day earlier this month, it’s important to shine a light on one of the most crucial, yet often overlooked, aspects of the contracting profession: communication. Whether you’re an electrical contractor, plumber, mechanical engineer, or
Constantly fielding the same time-consuming questions from callers? Struggling to manage your phone lines effectively? It may be time to consider the power of an answering service. Answering services do far more than just take messages. Staffed by compassionate, skilled
Are you a business owner seeking efficient telephone answering assistance and relief from administrative minutiae, but wondering about the challenges of working with an answering service? We hear you loud and clear. The kneejerk reaction – on our behalf, at
FOCUS TELECOMMUNICATIONS, INC. of Eldersburg, MD has been honored with the exclusive ATSI 2023 Award of Excellence for the 18th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of
You’re not the only game in town. None of us are. Sad but true. Thanks to the Internet and social media, competition in all industries is fiercer and more prolific than ever. And before they can do business with your
There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed
No one can do what you do quite the way you do it. Being a Jack of All Trades may seem attractive at first, particularly for business owners and entrepreneurs who want to cast a wide net. But trying to
Ring-ring-ring. Hear that? No, it’s not the Salvation Army, but the sound of phones ringing off the hook for holiday home repairs. Ah, yes. As Thanksgiving rolls around it’s an all-too-familiar sound. And on the other end? Ovens that don’t
It’s a dog-eat-dog world, and nowhere is that “leader of the pack” mentality felt so keenly as in the professional contractor industry. Whether you’re an electrician, a plumber, or a drywaller, competition is fierce and good help is hard to
We all tend to trip over our own feet from time to time. Even the most meticulous among us can be blinded by the light of our goals, and entrepreneurs and business owners are no exception. Frequently, the best thing
