How often have you missed a call that could have become a sale? That one missed ring could have been a new client, a major order, or the beginning of a long, fruitful relationship. But if no one answers—or if
Hiring front desk staff or a full-time receptionist can be a gamble. Sure, you could end up with someone great. Or you might enlist the aid of someone who spends more time scrolling on their phone than answering yours. Or
Maintaining a professional image is imperative for any business hoping to stand out and succeed in a crowded marketplace. One key way to improve your professional stature is by leveraging the capabilities of a quality answering service. Focus regularly ensures
Ready to watch your business grow? Customer service is kind of like tending to a garden, isn’t it? Think about it. The plants are your prospects and existing customers. Without regular and meticulous maintenance—potting, watering, pruning, and replanting (not to
How many times have we all heard it? Braced ourselves for those seven little automated words while we waited for a human being—any human being—to pick up the phone? “Your call is very important to us.” “Customer service representatives are
While elevator cameras have long provided visual monitoring, recent updates in safety codes have expanded the scope of communication options in elevators. In particular, the American Society of Mechanical Engineers (ASME) A17.1-2019 code now requires that elevators support two-way communication
Elevator safety isn’t simply about pushing the right buttons (though, admittedly, that’s the fun part) –it’s about following regulations set forth by industry watchdogs from OSHA to ASME. Elevator safety is a critical priority for building managers, contractors, and emergency
Being an answering service agent involves far more than just answering calls. The role requires a combination of communication skills, emotional intelligence, and technical know-how. While rewarding, the job is not without its challenges. Recognizing them is the first step
You may know the ABCs of your industry, but are you aware of the three Ps of telephone etiquette? When it comes to customer service, the way you handle your phone calls can significantly influence client perceptions and business outcomes.
The question of whether to forward calls to maintenance personnel after hours is a common dilemma in property management. Direct contact may seem like the most straightforward approach in handling urgent issues, but it presents several challenges impacting both staff
