How many times have we all heard it? Braced ourselves for those seven little automated words while we waited for a human being—any human being—to pick up the phone? “Your call is very important to us.” “Customer service representatives are
While elevator cameras have long provided visual monitoring, recent updates in safety codes have expanded the scope of communication options in elevators. In particular, the American Society of Mechanical Engineers (ASME) A17.1-2019 code now requires that elevators support two-way communication
Elevator safety isn’t simply about pushing the right buttons (though, admittedly, that’s the fun part) –it’s about following regulations set forth by industry watchdogs from OSHA to ASME. Elevator safety is a critical priority for building managers, contractors, and emergency
Being an answering service agent involves far more than just answering calls. The role requires a combination of communication skills, emotional intelligence, and technical know-how. While rewarding, the job is not without its challenges. Recognizing them is the first step
You may know the ABCs of your industry, but are you aware of the three Ps of telephone etiquette? When it comes to customer service, the way you handle your phone calls can significantly influence client perceptions and business outcomes.
The question of whether to forward calls to maintenance personnel after hours is a common dilemma in property management. Direct contact may seem like the most straightforward approach in handling urgent issues, but it presents several challenges impacting both staff
In an era of rapid technological advancement, automated customer service systems are becoming the ever-present “norm” across various industries. While these systems offer efficiency and cost-effectiveness, they often lack the personal touch that customers deeply value. So, What’s the Problem
Your Internet search led you here. Yet you can’t help but wonder: “Who needs an answering service?” The short answer? Almost every business, regardless of size or industry. Remember: communication is key to a company’s success. While hiring an answering
In the landscape of modern business communications, where efficiency and personal connection are paramount, the question often arises: Is voicemail obsolete? Floppy discs are obsolete (but fun!) Boom boxes, though retro-cool, are generally obsolete. But voicemail still holds its place
In 2024, alone, we’ve witnessed ravaging fires in the West, debilitating Northeastern snowstorms in April, tornado devastation in the Midwest, harsh rains, hailstorms, and so much more. Natural disasters can strike at any moment, leaving destruction in their wake and
