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Ready to hit the ground running at midnight on Jan. 1? Trick question. (You should be on the ground, running, as we speak.) Providing quality customer service has never been easy – and it’s not going to get any easier

Have you heard how customers are going to want to be treated in 2022? Surprise, surprise – the exact same way they wanted (and hopefully were) treated all year long. So it’s safe to say that customer service in 2022

Dogs are loyal. Unconditionally. Leave for two weeks, and they’ll still be waiting at the top of the stairs, wagging their tails when you walk through the front door. Clients? Who pay you money for a service or a good?

How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much you would like to. This is why a virtual assistant

Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others?  He or she may have been gesturing with their hands or smiling broadly. Their eyes

In a world of automated service, and particularly during a pandemic when companies are stretched to the limit – people who finally get people on the phone are really lucky. Human connection is perhaps the most critical component of providing

Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals to field their calls, schedule their appointments, handle their orders

Single person businesses, which include consultants, contractors, and freelancers have always been a part of the business culture throughout the U.S. and other free countries; however the proliferation of these solo operations has grown since the economy faltered several years