The following blog was originally written for Focus Telecommunications team members. Upon revisiting it, I realized just how applicable it is to so many of our clients. – Donna West, president, Focus Telecommunications One part acting ability, one part ownership,
Focus Telecommunications president Donna West is this year’s recipient of the Association of TeleServices International (ATSI)’s esteemed Maryann Wetmore Lifetime Achievement Award. ATSI’s outgoing president Josue Leon surprised Donna with the honor during the organization’s Annual Conference’s Awards Gala on
I’m late, I’m late, for a very important date… Being punctual is important in most jobs. Whether we work for ourselves or someone else, out in the field or in an office, with clients or alone – most of us
My grandmother always said, “90% of the things we worry about never happen.” We waste energy and time worrying. It causes anxiety and a loss of productivity. We need to learn to change our thinking! When Grandma was sharing her
Quality customer service is the key to a successful company. And an answering service should be a significant part of your organization because of how vital call centers are. We live in an “I Want It NOW” society. We’re used
Seeing. Touching. Hearing. We all tend to relate best to one of these sensory preferences. That doesn’t mean we don’t use all of our available senses, it just means that somewhere between 40%- 60% of the time one of these
A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to figure out which number to select.
Disaster preparedness is very important because we don’t always get sufficient warning of potentially disastrous weather or conditions so it pays to get in the habit of having some backup systems in place at all times – So you know
WSTA HOSTS Donna West Workshop – Las Vegas July 12, 13, 2017 “Another FANTASTIC Workshop,” said Daphne, from Virginia, “I try not to miss anything you do, I always learn so much!” Daphne was reiterating the general response of all
Are we committed …to a cause? …to making a difference? …to improving lives? I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog.
