Property management is a tricky industry and one where improving productivity is vital. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. And every missed
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone book it promoted. And yet any answering service worth its
On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in a snap, the caller had left food cooking on the
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time. Because both parties expect the relationship to be successful, it almost always will be. Nearly every
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far from an exaggeration. Your residents depend on a swift, streamlined,
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – always – going to be an unfortunate reality of doing
The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do the remaining work and the last third will do almost
I bought my new computer through a private dealer this time. He transferred everything from my old laptop to my new one and added some extra protection, since I was concerned about the security and safety of my documents. He
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from company to company depending on the services you choose and
Precision and accuracy. They’re the linchpins of custom dispatch procedures for property managers. You cannot afford to have an incomplete message sent to the wrong on-call when one of your residents is frantic due to flood waters rising in her
