“You Guys Saved My Butt!”
Our client of less than a year grabbed my hand and shook it, “I had two people call out yesterday and if we hadn’t had you, I don’t know what we would have done!”, he went on, “I hired you
March 27, 2020
Blog
There’s a Difference Between Full-Time Work from Home and Emergency Work from Home
Some people work from home full-time, and that’s simply part of their job description. Like any workplace routine – being in the house, not a cubicle, is second nature to them. By now, they’ve created distinct processes for shutting out
March 20, 2020
Cheap Seeds Bring Cheap Birds: Weigh Price and Value to Achieve a Better Return on Investment
By Donna West, President, Focus Answering Service I am an avid backyard bird watcher. In the garden surrounding my deck there are several feeders, serving up a feast for different kinds of birds, served in the way they prefer to
March 10, 2020
Coronavirus Scare Warrants Review of Telephone Answering Protocols
The country remains on high alert as coronavirus-related headlines dominate the newsfeed. There are currently more than 40 confirmed cases of the respiratory disease known as coronavirus (COVID-19) in the United States. While the potential public health threat posed by
March 5, 2020
Why Authenticity and Consistency are the Key to Quality Customer Service
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human connection is the most important characteristic customers look for, according
February 28, 2020
Eliminate Hiring Hassles with Property Management Solutions
Few employers in any industry – let alone property management – embrace the hiring process with open arms. It’s a necessary evil. A long, arduous, time and money-consuming ordeal. And there is no guarantee that the new employee you welcome
February 25, 2020
How the Best Answering Services Eliminate On-Call Confusion
Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and beyond. There are the people who live at these properties,
January 31, 2020
4 Ways Your Call Center Keeps Property Management Costs Down and Efficiencies Up
Property managers continuously struggle with balancing the needs of their residents with their own interoffice demands. A quality telephone answering service can help to eliminate redundancy and improve efficiency, while keeping property management costs down. Here are four ways they
January 27, 2020
Stop Robocalls from Ruining Your Business
Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. And let’s face it, everyone wants to stop robocalls. Recent studies have shown that one out of four people cannot tell the difference
December 30, 2019
4 Ways Knowledgeable Answering Service Operators Protect Your Reputation
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager and helps it grow and thrive. Here are just four
December 20, 2019