Put a customer on hold, and you may as well put the phone down and walk away. The damage is done. That may be a slight exaggeration. Then again, maybe it’s not. The point is: you don’t know, do you?
We’ve been hearing a lot about STIR/SHAKEN in the news lately. Most of us are probably thinking, “Yay! It’s about time!” But what IS STIR/SHAKEN? STIR/SHAKEN is the name for guidelines meant to stop robocalls. In fact, those of you
Business owners and property managers, alike, know the old adage “time is money” is not only true, but a drastic understatement. Unfortunately, in our continuous efforts to uphold this particular truth, the day-to-day minutiae like paperwork, scheduling appointments, and making
Perception is everything. When a customer dials your number, they want to know that the person answering the phone has a working knowledge of the business, and a vested interest in providing them with the help they require. The perception
It’s Christmastime – make sure to leave some space on that list to Santa for some cutting-edge answering service technology. After all, ‘tis the season for the latest and greatest toys, video games, and gadgets with all of the new
Donna West learned how to fold the American flag before she ever attended kindergarten. Her father erected a flagpole in the family’s backyard upon returning from the Second World War – where he, along with West’s uncle, had been a
Quality local answering services are an asset to businesses because, over time, they can get to know your customers as people – not just names and numbers on a page or monitor. For repeat callers, your answering service can log
Hiring a professional answering service? There are a lot of options out there. A quick Google search yields approximately 154… million. So, you’ve got your work cut out for you. Honestly, hiring an answering service – while nuanced – is
As a property manager, you simply must keep up with the latest customer service trends. They may just be as essential a tool for you as brick and mortar. When you are hoping to fill vacancies, the age of your
How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much you would like to. This is why a virtual assistant
