‘Tis the season. During this last quarter of the year, many retail companies and other customer-facing businesses notice a sizable uptick in their seasonal call volumes. From the hair-raising hordes brought about at Halloween, to the mad dash to deck
Answering services for caterers is a very valuable because it is a high-stress, high-octane, hospitality-centric field where your team must tend to the hearts and stomachs of clients, frequently on the most important days of their lives. Autumn, and particularly
The Pareto Principle states that – for many outcomes – roughly 80% of consequences come from 20% of causes. Other names for this principle include “The Law of the Vital Few,” or “The Principle of Factor Sparsity.” Most business owners
An association answering service will stay on top of things, making certain that retention remains strong, recruitment soars, and the word spreads that you’re looking for a few good members. Organizations thrive on, well, organization. From membership drives to meetings,
Business owners of all shapes and sizes have deftly navigated the effects of a pandemic for more than a year. Even now, they must pivot on a day-to-day basis as the workplace evolves and changes – and their employees and
Everyone needs a little bit of “down time” from time to time. Yes, even property managers. No, especially property managers. This is where quality answering services can come in handy. Particularly in light of recent pandemics, taking some personal time
Focus Answering Service recently made the transition to become a 100% cloud-based answering service, simultaneously boosting our crew’s efficiency and allowing us to focus on mission critical, client-facing needs. Here’s how moving to the cloud helped our team – and
When it comes to providing property management triage, nothing beats the power of a person. We’ve come a long way, technologically. Advancements in property management software have been vast. Web-based programs assist in all facets of the industry, from inspection
How much does an answering service cost? We hear this question quite a bit. The answer is not quite so simple, however – and that’s not because it’s so outlandishly expensive that no one wants to say so out loud.
More than 90 percent of consumers say customer service is the key to continuing a relationship with a vendor. Taking steps now to improve customer service can keep your clients from moving on (and marring your reputation along the way).
