4 Ways to Get the Jump on Property Maintenance Calls this Spring Spring is finally showing itself with every new bird’s nest that appears and every docile rabbit scampering across the quad of your apartment complex. Warmer days mean increased
Don’t get us wrong – voicemail has its place. Like the microwave, the DVR, and that little clip that holds the bread bag together – it’s a revolutionary invention that made day-to-day life so much more convenient. And in business,
We all receive a lot of telephone messages every day, some more important than others. Think about that sweet message from a child who just wants to say goodnight to Daddy. Or the urgent message from a young wife who
Are you currently weighing the costs of outsourcing your business’s phone needs? It’s understandable. But consider this – if your small business answering service’s efforts were strictly relegated to making sure your calls don’t reach voicemail – they would still
Our lives are practically orchestrated with a few swipes on a smartphone. Work-from-home scenarios are rising exponentially. And a lion’s share of the populace frequently chooses text as their preferred means of communication. It’s no wonder so many small businesses
Property management certainly has its professional plusses and financial benefits, but it is also rife with time-consuming, crazy-making minutiae and spur-of-the-moment crises that can be a drain on even the most meticulous site management teams. At Focus, we’ve certainly heard
Have you heard how customers are going to want to be treated in 2022? Surprise, surprise – the exact same way they wanted (and hopefully were) treated all year long. So it’s safe to say that customer service in 2022
Service managers juggle so many responsibilities and resident needs simultaneously, while also making sure that all maintenance and upkeep tasks are running like clockwork. This is a particularly slippery job in the winter, further complicated by the arrival of harsh
Virtual receptionists can answer the tough questions that service managers have to deal with from the residents they assist. As a property management answering service, one of our favorites is raised every November, without fail, when renters encounter an olfactory
Small businesses do big things every day. Focus is one of them. And we’ve been honored to have contributed to the longevity of so many others. It’s interesting that in the hustle and bustle of our very big job (focusing
