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ATSI Awards Gold Call Center Re-Certification


May 20, 2022

(Eldersburg, MD April 9, 2022) – Association of Teleservices International (ATSI) is pleased to announce that Focus Answering Service has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004.

The Certification indicates that Focus Answering Service has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time. Donna West, President of Focus Telecommunications, Inc dba Focus Answering Service and an industry leader in quality education training products said, “I am delighted that this certification product is available along with other with the other ATSI products that help to demonstrate a standard of quality to our clients and industry as a whole.” Tom Reandeau, Vice President of Operations said, “Focus has been a long-time supporter of the ATSI certification program and along with the Site Certification, we also participate in the Agent, Advanced Agent and Supervisor Certification Programs as well as the Award of Excellence and Award of Distinction for Call Centers which helps to codify our commitment to excellence.”

Focus has recently fully virtualized their company to reduce failure points and to address equipment and service related challenges.

ATSI, based in St Paul, MN is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services.

Contact: Sara Ewald
Executive Director
Association of Teleservices International
(866) 896-ATSI