Tips from the Experts When Training a Receptionist

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tips for receptionists

Master the Art of Telephone Answering

Some businesses tend to take telephone etiquette for granted. But for so many of our customers, the voice on the other end of the line provides the first impression of our companies and the services we provide.

Everyone could use some tips to offer a better, brighter “hello” from time to time. Maybe you’re in the midst of hiring or have recently onboarded a new employee. Or maybe just feel your on-site staff’s bedside manner could use a refresher.

Good news: you’re in luck.

It’s For YOU!

Focus Answering Service wrote the book on telephone answering service protocol. Our latest white paper offers 10 helpful hints from industry experts that can help front desk staffers, newly minted receptionists, and other professionals achieve more success simply by being a better listener.

Our latest guide offers the 10 top secrets to successful phone etiquette, including:

  • Automation
  • Enunciation
  • Proper hold protocols
  • VIP practices
  • ‘Unavailable Phrases’


Download “Tips from the Experts for Training a Receptionist” for free today. Simply fill out the form below, then give Focus a call to discover how we can help you save time, stress, money, and more!