A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager and helps it grow and thrive. Here are just four ways these talented professionals...
Property management is a tricky industry. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. And every missed call and miscommunication slows you down as a manager, while...
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone book it promoted. And yet any answering service worth its salt knows that, sometimes, the key to...
On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in a snap, the caller had left food cooking on the stove while he ran out to the local 7-11 to pick up a missing ingredient....
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time. Because both parties expect the relationship to be successful, it almost always will be. Nearly every property management company we...
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far from an exaggeration. Your residents depend on a swift, streamlined, and well-staffed means of keeping in...
Property management is a never-ending job. Fielding the questions, complaints, and – sure – occasional praises from your tenants is a task that will never fit neatly between the hours of nine and five. There are multiple ways a professional answering service can help...