Property Management Answering Service

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Focus Telecommunications provides Property Management Answering Services

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Minimizing Damage and Maximizing Satisfaction

Flooded rooms. Hazardous ice. Power and water outages. When your tenants have an emergency, they are desperate for help.

But contacting the wrong on-call person delays and complicates matters.

Focus specializes in Emergency Response. We call the right people, with the right message, at the right time!

  • After-hours calls are handled by friendly agents who reassure residents that help is on the way.
  • You determine what constitutes an emergency. Calls that fit established criteria are escalated. Those that do not are forwarded to the office for the next business day.
  • On-call personnel receive a complete, accurate message without delay.
  • Change your on-call list yourself, swiftly, easily, and at any time from a smartphone or computer!


Property Management is Our Niche

Thirty years ago, Focus Telecommunications developed a comprehensive plan for property management answering services.

Today, our local agents answer calls remotely for apartment communities all over the country, including our home base of Maryland.

The Focus Telecommunications team is proud to be members of the Property Management Association DC Chapter (PMA-DC), which provides education and networking opportunities to a community of more than 1,800 property management professionals managing approximately 750,000 residential units and more than 100 million square feet of commercial, retail, and mixed-use space. We are also active members of the Maryland Multi-Housing Association (MMHA), which serves the state’s multi-housing industry via informative, legislative, and advocacy services.

Exemplary customer service is our driving principle. We know your requirements, we respond quickly, and we keep you in business.

  • Maintenance
  • Emergency dispatch
  • Call screening
  • Rent reminders
  • Lease applications
  • Scheduling
  • And more!

When your company’s reputation is on the line, we won’t put it on hold.

Never miss an important call.

Please call 800-886-6696 or fill out the form below to get started!

Property Management Information Request


Proud Members of the Property Management Community