Service managers juggle so many responsibilities and resident needs simultaneously, while also making sure that all maintenance and upkeep tasks are running like clockwork. This is a particularly slippery job in the winter, further complicated by the arrival of harsh...
Business owners and property managers, alike, know the old adage “time is money” is not only true, but a drastic understatement. Unfortunately, in our continuous efforts to uphold this particular truth, the day-to-day minutiae like paperwork, scheduling appointments,...
As a property manager, you simply must keep up with the latest customer service trends. They may just be as essential a tool for you as brick and mortar. When you are hoping to fill vacancies, the age of your residents is likely a low-level concern, compared to simply...
A few months back, property managers had to make immediate and significant changes to the way they did business and engaged with residents. Safety procedures were augmented, remote working was instituted for appropriate staff members, and the term “emergency” expanded...
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human connection is the most important characteristic customers look for, according to a survey conducted by...
Few employers in any industry – let alone property management – embrace the hiring process with open arms. It’s a necessary evil. A long, arduous, time and money-consuming ordeal. And there is no guarantee that the new employee you welcome into the fold is going to be...
Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and beyond. There are the people who live at these properties, and their demands for...
Property managers continuously struggle with balancing the needs of their residents with their own interoffice demands. A quality telephone answering service can help to eliminate redundancy and improve efficiency, while keeping property management costs down. Here...
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager and helps it grow and thrive. Here are just four ways these talented professionals...
Property management is a tricky industry. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. And every missed call and miscommunication slows you down as a manager, while...